Elliot Health System Medical Assistant Endocrinology in Manchester, New Hampshire
POSITION SUMMARY, Monday-Friday, 40 hours per week
The Endocrinology practice provides specialized care in diabetes, thyroid and parathyroid conditions, osteoporosis, pituitary and adrenal disorders, polycystic ovary syndrome, and other hormone conditions. Medical Assistant responsibilities include vital signs, medication list review, downloading blood glucose meters & insulin pump data, A1C and blood glucose finger sticks, and assisting our physicians with thyroid biopsies. This complex specialty provides an opportunity for the ideal MA candidate to be an integral part of the patient’s care team.
Assists providers in the administration of patient care in assigned clinical areas. Assists with patient examinations, procedures, diagnostic studies, treatment, and dressing changes. Performs general administrative duties in accordance with JCAHO, CLIA, NCQA and government standards, as well as company policies and procedures.
Performs visit chart preparation activities based on the daily scheduled appointments including diagnostic test results, emergency/urgent care reports, discharge summaries and consult/PCP reports are located in the medical record and accessible to the provider.
Performs rooming activities for provider visits according to the documented rooming criteria including chief complaint, allergies, vital signs, medication list review, tobacco history, LMP, health maintenance overrides and documentation in a timely and accurate manner.
Obtains and documents age and/or condition-specific measurements accurately including vital signs, height, weight, head circumference, peak flow, and pulse oximetry.
Conducts and documents hearing, vision, respiratory and ECG testing.
Performs and documents specific screening based on condition/need including depression and asthma.
Obtains, documents and processes specimens using the appropriate collection process and equipment.
Performs and documents point of care testing accurately.
Performs venipuncture procedures (as needed) and processes specimens as outlined in policies and procedures.
Documents using clear, concise and professional written skills.
Assists providers with patient examination and procedures.
Processes procedural instruments according to policies and procedures.
Administers medications and immunizations including oral, nasal, injectable, rectal and topical routes as appropriate.
Processes medication prescription refills per guidelines using telephonic, electronic or print methods.
Communicates with patients in a timely, courteous and professional manner using oral, written, telephonic or electronic means.
Reinforces patient/family education.
Handles prior authorization processes for medications and/or procedures and documents appropriately.
Orders supplies as designated and keeps services areas orderly and well stocked.
Manages clinical supplies and medication sample areas to ensure that stock is current, stored appropriately, labeled and par levels maintained.
Participates in the clinical orientation of new staff.
Identifies emergent situations and communicates to appropriate personnel for interventions.
Participates in and supports quality and regulatory activities.
Handles patient complaints or negative feedback in a professional manner and directs to manager/director appropriately.
Supports teamwork and professional relationships within the organization.
Participates in continuing education activities to enhance own knowledge and skills.
Cross trains as a patient service representative as needed.
REQUIRED KNOWLEDGE & SKILLS
Ability to work with frequent interruptions and respond appropriately to unexpected situations.
Requires the ability to perform repetitive or routine duties working from detailed instructions and under standard procedures.
Ability to communicate effectively and establish a cooperative, collaborative working environment.
Ability to accept constructive feedback and initiate appropriate actions to correct situations.
Ability to maintain good communications; ability to establish and maintain positive working relationships with employees, physicians, patients, families and the public.
Working knowledge of ICD-9 and CPT coding and insurance procedures.
Education: High School Diploma or GED required. Graduate from an accredited Medical Assistant program required.
Experience: One (1) to three (3) years medical assistant experience preferred.
Certification/Licensure: Medical Assistant Certification/ABR-OE strongly recommended.
Software/Hardware: Computer/EMR experience preferred.