Job Information
S&P Global Senior Cloud Infrastructure Engineer in Manchester, United Kingdom
About the Role:
Grade Level (for internal use):
10
Position summary
We are seeking a bright, self-motivated person who has experience with AWS Cloud Infrastructure to join our cloud infrastructure support team. This is an amazing opportunity to further develop your skillset in a large enterprise environment. As a senior in the support team, you will be handling escalations from Level 1 infrastructure support, and surrounding automation platforms used to power our Cloud Hosting Services. You will play a critical role as a valuable member of our collaborative team, responsible for ensuring the efficient and secure operation of our production environment. This is a senior infrastructure role with fantastic opportunities to further develop your technological knowledge using our extensive pool of resources.
Responsibilities
Providing technical support for our client hosting AWS environments and internal infrastructure.
Creating processes and runbooks to support production infrastructure operations
Point of escalation for Level 1 support inquiries
Advanced analysis of network infrastructure issues
An understanding of the entire DevOps lifecycle
Understanding how to manage and collaborate on code repositories (Such as Git)
Ensuring monitoring and alerting toolsets are fit for purpose
Stakeholder management and strong communication
Continuous learning and improvement
Ability to prioritise activities by managing a constantly evolving plan measured against client requirements
Service lifecycle management
Incident
Problem
Change
Support cloud service continuity measures including backup & restore procedures and disaster recovery plans, to ensure continuous operation of the business.
Requirements
An SME knowledge of AWS technologies such as EC2, ELB, S3, VPC, EBS, RDS, AMIs, IAM, etc.
Can demonstrate good IT Network infrastructure knowledge
Windows and/or Linux systems administration skills
Utilise observability tools (monitoring, analysing, and troubleshooting). Grafana desired.
Good PowerShell and/or bash scripting experience
Familiar with Infrastructure as Code (namely Ansible and Terraform)
Proficiency in operating within an infrastructure support setting
Ability to contribute to automation solutions including build pipelines
Experience of working in financial services or similar is desirable
Personal Impact
Exhibits high levels of energy, drive, and stamina, consistently maintaining a strong work ethic and a resilient attitude to create a personal impact on productivity and overall team motivation.
Demonstrate the ability to make a positive personal impact by effectively communicating, collaborating, and influencing others within the organization.
Effectively collaborates and communicates with stakeholders at all levels, demonstrating strong interpersonal skills to build relationships, influence outcomes, and create a positive impact on stakeholder satisfaction and engagement.
Communication
Written - Ability to write with clarity, coherence, and precision, ensuring messages are easily understood by diverse audiences. Capable of tailoring written communication to the appropriate tone and style for different audiences, whether it be formal business documents, reports, or informal emails.
Verbal - Conveys ideas and information effectively through verbal communication, employing appropriate language, tone, and body language. Actively listens to others, demonstrating attentiveness and understanding, and responding appropriately.
Teamwork
Demonstrates cultural sensitivity and adaptability when collaborating with team members from diverse backgrounds.
Demonstrates flexibility in working hours and availability to accommodate team members in different time zones.
Exhibits open-mindedness and a willingness to learn from different perspectives, fostering an inclusive and collaborative environment.
Utilizes technology tools and platforms to facilitate seamless and efficient communication, such as video conferencing, instant messaging, and collaboration software.
Encourages active participation and engagement from all team members, promoting a sense of belonging and shared responsibility.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence .
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://www.spglobal.com/en/careers/our-culture/
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)
Job ID: 293659
Posted On: 2024-01-19
Location: Manchester, Manchester, United Kingdom