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Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Top 100 Most Loved Workplace®

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Human Resources (HR) Shared Services Administrator

We currently have an opportunity for a motivated and empathetic individual who is a proactive administrator. You will provide a positive experience to colleagues through a number of touchpoints in the colleague lifecycle.

Working collaboratively with the wider Shared Services team, you will support the new colleague on-boarding process including offer and contract preparation, HRIS set up and maintenance, initiating pre-employment screening process and dealing with general queries via tier 0 and tier 1 via a ServiceNow platform.

You will provide support in dealing with colleague contractual amendments and dealing with the leaver process. You will get involved in dealing with internal customer queries from both colleagues and leaders ensuring you give best practice advice and guidance.

This is a key role where your responsibilities will be varied and will encompass aspects of Employee Relations, Pay and Reward, Induction and Recruitment and Learning and Development.

You will be responsible for:

• Acting as an initial contact on basic operational CR issues at employee and manager levels through the full colleague resources lifecycle

• Overseeing the tier 0 and tier 1 queries received via Shared Services and triaging them to the appropriate COE

• Understanding HR tools and policies, partnering with business areas to ensure best practice, whilst maintaining a pragmatic approach

• Support the wider team with projects

• Being an ambassador for the Colleague Resources team.

You will have/will be:

• Demonstrable skills in Microsoft Word and Excel including pivot tables, Vlookups and formulas

• Previous experience as an CR Administrator / Advisor in a fast-paced environment and experience in using the Workday HRIS platform desirable but not essential

• Experience in understanding employee relations matters desirable but not essential

• Ability to build strong relationships with teams and stakeholders

• Ability to apply best practice and a commercial outlook to people issues

• Being a fun, team player who works collaboratively for the success of the wider team

• Dealing with confidential information with tact and diplomacy

• The confidence to be comfortable communicating with colleagues at all levels, flexing your style as necessary

• The ability to manage your own emotions in the face of pressure, setbacks or dealing with provocative situations

• Excellent organisational skills, always meeting deadlines

• A high level of numeracy with good business acumen

• A strong attention to detail and following process

• Comfortable dealing with ambiguity, fluid situations and changing deadlines

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications

• Healthcare scheme

• A Self Invested Personal Pension Scheme

• Holiday allowance of 25 days plus bank holidays

• Discounts on various products and services

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)