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BT Capability Owner - Service in Manchester, United Kingdom

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

About this role

Do you want to design the future business and operating model of BT?

Are you looking to grow as a leader of a global Agile transformation team?

In BT Global we are creating new customer solutions on a new IT stack and, by doing so, rethinking the experience of our customers and colleagues, and re-imagining how we work end to end. In BT Global we have organised a multi-disciplinary team of people to deliver this transformation, we call this Digico.

In order to deliver this strategy, we are organising our approach around common business Capabilities across Sales, Fulfilment, Billing, Service, Customer Interaction Channels and Finance Management. These capabilities describe how our future digital business will operate and how we deliver outstanding customer and employee experiences. These capabilities require a discrete combination of People, Process, Data, Technology and Experience.

As a Capability Owner in DigiCo, you will be responsible for driving the capability definition and specification for a portfolio of core business capabilities, defining the features and functionality which will drive value to the business in alignment with the overarching capability strategy and roadmap.

You will work closely with the Capability Manager to translate capability visions and strategies into a defined scope and roadmap of individual capability features, managing this feature backlog to deliver on the measurable business outcomes associated with maturing that capability. You will collaborate with design and delivery teams and business stakeholders alike to determine how best to maximise value to the business and our customers from investment in each capability.

You'll have the following responsibilities

  • Detailed definition and specification of individual business capabilities (including features and functionality), aligned to the capability strategy and vision

  • Define and specify how each business capability will deliver target outcomes at different stages of maturity

  • Manage and prioritise capability features and functional user stories for delivery in alignment to roadmap releases – maximising value of investment in development

  • Work with technical product owners, solution architects and business analysts to translate user-facing features into delivery requirements with enabling technical work

  • Run capability discovery and design processes to define further detail on capability deliverables at feature and story level, including work with experience teams to define user experience impacts/changes

  • Maintain and communicate the definition of the current state and detailed roadmap of features for each capability, ensuring this is clearly understood by proposition teams

  • Ensure the capability roadmap is appropriately documented and detailed for communication at different levels

  • Co-ordinate with process designers, solution architects, customer and user experience designers and functional analysts throughout the lifecycle of capability requirements

  • Work with stakeholders across the organisation, including proposition teams, to gather and understand capability requirements and inform prioritisation

  • Maximise capability reuse through embedding extensibility and scalability into detailed capability definition and continuously reviewing and inputting to design outputs

  • Continuously refine the feature backlog based on stakeholder engagement and the capability strategy/roadmap, including changes to target outcomes

You'll have the following skills & experience


  • Excellent leadership, communication and relationship building skills.

  • Time management, prioritisation for value

  • Problem solving and creative thinking aptitude.

  • Functional analysis skills to enable the capture and breakdown of well formed requirements and priorities.

  • Critical thinking skills to enable the articulation of requirements, trade-offs and priorities.

  • Stakeholder management: ability to manage and influence stakeholders with competing priorities

  • Comfortable working with distributed teams in a collaborative fashion

  • Ability to articulate and present roadmaps, progress, issues and risks to stakeholders.


  • Experience and understanding of Lead to Cash (L2C) processes

  • Extensive experience and knowledge of agile methodologies and best practices

  • Significant experience as a Product Owner in agile delivery projects/programmes

  • Experience with backlog management tools such as Jira/ Confluence


At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:

  • Competitive salary 10% bonus

  • World-class training and development opportunities

  • 25 days’ annual leave (not including bank holidays)

  • Discounted broadband, mobile and TV packages

  • Share option and pension scheme programmes

  • Flexible benefits to fit around you

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT (

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Job: Business services

Title: Capability Owner - Service

Location: GBR %26 Ireland-GBR-Lancashire-Manchester

Requisition ID: 156195

Other Locations: UK %26 Ireland-United Kingdom-West Midlands-Birmingham