Job Information
Customers Bank Senior Project Manager, Change Manager in Malvern, Pennsylvania
Malvern, PA | West Reading, PA Full time REQ-2024-397
At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over
$22 billion
in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
We get you further, faster
.
Focused on you
:
We
provide every customer with a single point of contact. A dedicated team member
who's
committed to meeting your needs today and tomorrow.
On the leading edge
:
We're
innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability:
We always ground our innovation in our deep experience and strong financial foundation, so
we're
a partner you can trust.
What
you'll
do:
Key Responsibilities:
The PMO organization
is responsible for
managing strategic projects for the Bank.
The Senior
PM/
CM
will
oversee
multiple
,
complex
enterprise project
s
and
is responsible for
creating and managing project plans, stakeholder regis
ter, Issue/Risk log, communication plans for
changes
impacting
one o
r
more business units
,
implementing/execution
plans
and successful
project/program
delivery.
The
ideal candidate will be a strategic thinker,
go-getter
,
team player
,
and a strong leader who can foster collaboration and promote informed decision-making.
Responsibilities:
- * Lead and manage P roject planning and execution from inception through execution and close. Hold stakeholders accountable for any tasks assigned to them that would help the project progress.
- * Provide weekly status updates including project health (milestones, budget updates, risks/ issues and mitigation )
- * Collaborate cross-functionally with project stakeholders in all departments of the Bank , to partner and support in developing project timelines, key milestones, budget , resource requirements identify and resolve issues.
- * Create and manage communication plan ning and execution . Conduct change impact analysis, go live readiness, stakeholder management and value realization .
* Obtain signoffs on phase gate completion and conduct lessons learned post project completion.
What do you need?
- * Bachelor's Degree required / Master's Degree p referred
- *
1
0
- years of senior project management experience
- *
3
- years change management experience required .
- * 5 + years' experience in the financial services industry
- * Strong communication and project management skills
- * Expert skill level with the waterfall project management methodology .
- * Expert skill level with Agile Frameworks ( Scrum Kanban etc. )
- * Expert in monitoring the progress of projects and addressing issues as they arise, ensuring project s stay on track, within scope, and within budget.
- * Stron background in project reporting with the ability to provide weekly status updates that are concise, accurate , and easy to process and understand.
- * Dem Equal Employment Opportunity/M/F/disability/protected veteran status PI241182110