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Why SoftwareOne?

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The role

Account Manager provides ongoing sales support to existing customers, handles the customer relationship and customer happiness. This role implements and drives the account strategy. The AM develops & identifies new sales leads.

Role and Responsibilities

• Take ownership on the customer experience

• Ensure the timely and successful delivery of our solutions

• Drive proactive new Sales, Renewals, and overall Opportunity Management

• Providing customer services remotely

• Handle day-to-day customer and partner requests

• Track and forecast of defined account metrics / KPIs and financials.

What we need to see from you

Functional Skills:

Account Management-Skilled

• Focuses on establishing relationships with existing clients to transform them into key strategic accounts.

• Cultivates these relationships to either retain the clients' business or grow opportunities within the client.

  Account Planning-Awareness

• Develops strategic plans to improve value-driven relationships with customers.

• Maps out the process of closing a deal to retaining and growing the relationship.

  Cross-Selling-Skilled

• Encourages the purchase of an additional related product or service to an existing customer.

• Supplements or complements the purchase and provides additional benefit to the customer.

  Sales Methodology-Skilled

• Implements the organisation's philosophy or framework of selling services and solutions to customers.

• Understands how to approach each phase of the sales process.

  Sales Platforms-Skilled

• Processes daily sales tasks using the SWO’s CRM and preferred sales platform.

• Keeps data like contacts, leads and opportunities updated, integrates colleagues in the sales process.

• Observes and updates the weekly forecast and checks daily bookings.

  Sales Prospecting & Qualification-Skilled

• Develops a strategic approach for identifying new business opportunities.

• Engages these opportunities continuously until it either goes cold or leads to a sale.

  Upselling-Skilled

• Encourages the purchase of a comparable higher-end version of what the customer intended to purchase.

  Value based Selling-Skilled

• Provides customers with a valuable perspective around industry, trends and the customer's own business and tailors solutions and sales messages to meet customer needs displaying a level of confidence and credibility in front of the customer.

  Building Relationships-Skilled

• Crafts relationships with immediate team and across the organization characterized by a high level of acceptance, collaboration, and mutual respect. Forms relationships outside of the organization that supports individual growth and/or business success.

• Customer & Market Orientation-Skilled

• Understands customers' strategic business objectives, how their decisions are made, their positions in the market, their opportunities and their challenges and has a clear understanding of existing and emerging market and industry needs.

  Financially Savvy-Awareness

• Adept at budgeting, financial forecasting, cost management, analysis, and reporting for specific business unit / function.

  Negotiation-Skilled

• Ability to overcome or minimize barriers and address needs and preferences of key decision makers, using outspoken tactics when appropriate and has the ability to achieve a win-win outcome for SWO and the customer.

Job Function

Sales

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com .

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program .