Job Information
Lenovo Service Coordinator Field operations in Maharashtra, India
Service Coordinator Field operations
General Information
Req #
WD00063701
Career area:
Services
Country/Region:
India
State:
Maharashtra
City:
Mumbai
Date:
Wednesday, April 24, 2024
Working time:
Full-time
Additional Locations :
India - Mahārāshtra - Mumbai
India - Mahārāshtra - Mumbai
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
Client Experience
Must be able to interact with the Client (Customer) as and when necessary
Must be able to answer the queries based on the preparedness from the contract
Must on the top of all the issues with the Customer environment
Account Management
Must be on the top of account particulars
Must be able keep a track of the lifecycle of the deployed devices
Must have good experience & knowledge in Invoicing the customers
Must have good experience in settling payouts to suppliers and partners
Must be well versed in Purchase Order administration
Service Management & Productivity Improvement
Must have a thorough knowledge of Account Operations
Must be able to manage the incidents and requests for the Customers
Must Liaise with Premier Support services and Technical Account Managers to resolve the customer issues at priority
Manage Customer escalations
Prepare documentation to Track SLA and any other required reporting
Ensure Customer Satisfaction at all times.
Provides technical feedback on process issues to improve overall service delivery
Good knowledge of Excel (i.e., standard functions – aggregation, pivots, look ups, etc.)
High level of comfort with large sets of data and attend to detail and passion for accuracy
Problem-solver, with analytic thinking to apply root cause analysis
Prioritize multiple work assignments and meet deadlines.
Knowledge of Microsoft and/or Google Suite
Good listening and collaboration skills Able to work collaboratively & effectively with all lateral teams.
Should be comfortable working in a fast-paced environment and be able to adhere to policies and procedures while using sound judgment to solve problems.
Should display a positive attitude and strong work ethic at all time
• 4-5 years project coordination experience, ideally in services environment
• Fluent in English
• Experience with ticketing tools (preferably ServiceNow)
• Skilled in Excel/ Reporting
• Persistent, detail oriented, able to multitask
Mix of Services to Technical – 80:20
Must have attitude towards learning and implementing newer things often.
SSG Hiring
Additional Locations :
India - Mahārāshtra - Mumbai
India - Mahārāshtra - Mumbai
India
India - Mahārāshtra
India - Mahārāshtra - Mumbai , * India - Mahārāshtra - Mumbai