Job Information
RELX INC Team Manager Account Support EMEALA in Madrid, Spain
Are you passionate about leading and developing a highly skilled team to achieve outstanding results?
Do you thrive in a dynamic environment where you can drive sales revenue and growth optimization?
About our Team
Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world’s richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.
About the Role
The Account Support EMEALA team in Madrid supports Elsevier’s sales force and customers across Europe, the Middle East, Africa, and Latin America. Reporting to the Director of Account Support EMEALA, you manage a team of 8-12 FTE and oversee offshore support in India. Your team handles order management for new sales and renewals, with an annual contract base of $150-200M. Responsibilities include end-to-end project management of high-value renewal deals (up to $150M) involving sales, agents, customers, and various departments like collections, legal, and the offshore team in India.
Responsibilities
Managing a team of highly educated & skilled staff, inclusive of personal development of team members
Leveraging skills and knowledge of the team to assist in commercial activities on top of their day-to-day responsibilities
Ensuring sales process is effectively supported. Meeting weekly revenue targets for closure of both renewal and new business and planning renewal pipeline on a monthly basis
Developing and communicating renewal project plans with internal stakeholders & customers
Driving sales revenue and growth optimization. Proactively delivering account analysis and upsell opportunities to sales. Driving and managing active renewals of small (<20K) deals within negotiation mandates provided by sales
Leading role related projects. This includes multiple disciplines outside of reporting lines (Finance, HR IT, Business) and involves reporting to senior management levels
Analyzing account support process performance. Initiating actions or projects that deliver structural improvements in processes, systems, organizational capability or measurements. Projects can include members from other disciplines outside of reporting lines
Developing structural improvement in team capabilities to improve renewal performance & customer satisfaction
Requirements
Have MA education level, or equivalent level obtained by working experience
Experience in managing a team
Display high integrity and honesty. Inspire and motivate others to high performance
Lead by example by performing at high levels. Drive for results and communicate expectations clearly
Communicate powerfully and prolifically
Establish rapport with others on the team and across teams
Sound knowledge of IT systems (Siebel, Salesforce ,MS office etc.)
Be fluent in English (excellent written and verbal communication)
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working remotely from home and our office in a flexible, hybrid style
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Flexible compensation program for up to 20% of your annual base salary that includes Private Health Insurance for employees and direct family, Meal vouchers, Transportation card, Kindergarten, Tuition & Reimbursement programs.
Flexible working/Time Reporting
Working from Home allowance
Generous leave types and annual effective working hours
“Work from Anywhere” days
Life insurance
Access to Well Being & Employee Assistance Programs (EAP)
RECARES days, giving you 2 days per annum to support the charities and causes that matter to you.
Access to employee resource groups with dedicated time to volunteer.
Access to extensive learning and development resources including subsidised English language training.
Access to employee discounts
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .
RELX is a global provider of information and analytics for professional and business customers across industries.
We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.
In short, we enable our customers to make better decisions, get better results and be more productive.