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Medtronic Senior Technical Service Specialist - Surgical Robotics in Madrid, Spain

Senior Technical Service Specialist - Surgical Robotics


Madrid, Spain

Requisition #:


Post Date:

Jul 20, 2021

Careers that Change Lives

The Robotics Field Service Engineer (Sr Technical Service Specialist) is responsible for all aspects of equipment support performed at customer sites or before delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures. This will include, pre-installation checks, system installation/commissioning, planned maintenance, troubleshooting, assessment and breakdown repair.

The Robotics Field Service Engineer is the main contact point with the local customers and the local commercial team for all Service Repair related questions.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

Lead and execute installations and commissioning of new equipment

Perform preventive maintenance as per service manual checklist. Perform appropriate testing to confirm system functionality according to the manufacturers specifications.

Attend breakdown calls and perform repairs and troubleshooting independently.

Support future product integrations by performing upgrades and or configuration updates to existing and future Surgical Robotic products.

Provide testing and validation support data to the Global Service organization, as applicable.

Assist in technical support for users of Robotic system. This will include phone remote support for users and technical staff.

Drive the escalation process to resolve customer issues.

Collaborate with other field service engineers to troubleshoot difficult service activities.

Travel to sites to work as a member of the local team to provide efficient repair/installation support.

Has in-depth knowledge of all relevant products and can guide other members of the team as well as in-house Biomedical Engineers.

Performs technical activities requiring considerable judgment and may have ownership of minor projects

Expected to independently propose solutions to problems for supervisor review

Manages own workload and ensures timely completion of tasks

Acts as an escalation point for issues encountered in the field

Monitors own training certification status and highlights the need for re-certification

Coordinate test tools and spare parts availability, including broken part returns in the field

Communicates independently with biomedical engineers, commercial organization, and customers

Lead by example in good documentation practice

Responsible to ensure all documentation/system entries are fully complete promptly

Obtains and provides technical information on matters of significant importance to the job area

Able to advise internal and external customers on service contract options

Responsible for providing guidance, coaching and training to other employees within the job area

Assist the commercial team during product demonstrations and tender support

Connects easily with the stakeholders and is customer focused

Must-Have: Minimum Requirements

Bachelors degree required

Minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience. Good knowledge of troubleshooting methods/skills and capital equipment control

Strong analytical and problem-solving skills that are balanced with speed and effectiveness.

Effective verbal and written English communication skills

A very respected Team player with strong interpersonal skills

Excellent at managing in stressful situations including commercial/sales discussions.

Available to travel domestically and internationally work outside of core office hours.

Nice to Have

Vocational/ Trade certificate with minimum 8 years of experience; Diploma/ Associate Degree with minimum 5 years of experience; Bachelors Degree with minimum 3 years of experience

In-depth experience with medical devices for a minimum of 3 years

Requires complete and broad knowledge of operational systems, techniques and practices typically gained through extensive experience and/or education

Effective presentation and negotiation skills

Proficiency in Microsoft Office

Your Profile

Biomedical Engineering background

Working knowledge of ISO13485 / GDPMD

Knowledgeable in ESD precautions and practice

Systems are primarily used in the operating room, so healthcare / surgical setting experience.

Experience with robotics or motion control within a large capital equipment environment.

Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.

Strong attention to detail and accuracy.

Experience with service sales and promotion

Experience with SAP / Service Max

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.

We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.

Lets work together to address universal healthcare needs and improve patients lives. Help us shape the

future. Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career.

Join us in our commitment to take healthcare Further, Together.

At Medtronic, you will find a diverse team of innovators who bring their unique backgrounds and their individual life experiences to work every day. We work hard to cultivate a workforce that reflects our patients and partners, we believe its the only way to drive healthcare forward. We want to attract a diverse workforce, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, veteran status, or any other characteristic protected by state or local law. Join us, and bring the power of your point of view to our culture of collaboration and innovation. It is through strong diversity, inclusion and engagement that we can remain a leader in medical technology and solutions. And by embracing everything you have to offer your unique perspectives, talents and contributions we can live up to the promise of our Mission.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.