Job Information
American Express Project Manager in Madrid, Spain
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Why should you join Amex Asesores de Seguros Team?
Insurance Team is a small team embedded in a huge organization so we can directly make decisions and contribute to company´s plan and results. We are constantly managing innovative projects with great level of autonomy.
Amex Asesores de Seguros is an Insurance Distributor which is 100% owned by American Express. We mainly sell additional policies to our Customers in collaboration with several Carriers, big players within Insurance business. We have the 360º control of the business, so we are in charge of governance processes, product design, distribution and controls to make sure we comply with the promise focused on adding value and trust to our customers.
Join Insurance Team Amex and let's lead the way together.
The key goal in this role is manage projects aligned with business needs.
The role requires you to work very closely with key stakeholders across the company (local and international) to make things happen following 100% compliance and audits. As a result, you have a lot of exposure in the organization and growth possibilities to develop yourself.
Amex Asesores de Seguros is an exciting team that is positioned to provide an extra piece of mind to our customers and this role will allow you to work closely with another Amex teams, partners and third parties.
You will be able to enjoy flexibility as part of a very expert and excited team used to make decisions. Here you can collaborate with all Amex areas and speak up freely within a very close and good vibes-team. We hope you can contribute with your personal point of view and suggestions and also you will receive valuable inputs and recommendations from others to ensure we maintain a collaborative environment.
It is a good opportunity to start your personal and professional development via lateral or transversal movement within Amex enjoying an autonomous role.
We are looking for a Project Manager who is passionate about organization and teamwork in constant search of excellence.
Spirit of collaboration is essential to achieve that projects will be launched successfully.
“Bring others with you” is a must in this role due to the critical need of negotiation and alignment with Carriers, Partners and colleagues of different lines of business. Improving Customer Service with a digital view is a challenge as well
How will you make an impact in this role?
Project Manager: end to end responsible for critical projects like:
Avoid cancellations and keep attrition ratios under control. Managing all internal and external stakeholders involved: third parties, carriers, internal teams…
Repricing. Lead premium increase for portfolio and new products as well.
International Projects looking for automatization and digital alternatives.
Offline new products design and launch: Premium products for instance
All of this, under Law, Compliance and regulation in place.
Customer service responsible for FEE products: escalation process.
Grow the Amex Customer engagement by creating insurance products or offers providing advice and support to Acquisition and Digital Team.
Data analysis, trend, and reporting. Presentations.
Minimum Qualifications
Project manager expertise will be valuable.
Accountability of the projects assigned.
Excellent communication and presentation skills in English and Spanish.
Analytical and organizational skills always tend to excellence.
Teamwork in a digital environment, driven by objectives, ambitious and communicative.
Used to work on a goal-driven and dynamic environment.
Previous experience in Amex will be valuable.
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Virtual approved in case of candidate value and personal situation
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Project
Primary Location: Spain-Madrid-Madrid
Schedule Full-time
Req ID: 24006718