Job Information
Marriott Guest Relations Supervisor - Franchised in Madrid, Spain
Job Number 24169205
Job Category Rooms & Guest Services Operations
Location The Palace a Luxury Collection Hotel Madrid, 7 Plaza de las Cortes, Madrid, Spain, Spain
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
POSITION SUMMARY
Be a role model for the property when crafting experiences for guests. Influence and articulate colleagues and internal resources to build long-term loyalty with guests.
Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests.
Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve guest experience. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
PREFERRED QUALIFICATIONS
Education: Bachelor’s degree in Hospitality or Business Administration
Languages: Spanish and English are required. Other languages are highly valued in the process
Related Work Experience: 2 years working in a similar position, continuously crafting guests’ experiences
Supervisory Experience: Preferably, at least 1 year of supervisory experience
This company is an equal opportunity employer.
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