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American Express Customer Service with Spanish & English in Madrid, Spain

Description

You Lead The Way. We’ve Got Your Back

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Role & Responsibilities:

Meaningful, rewarding work performed with integrity

Here’s just some of what you’ll do in this role:

  • Deliver world-class customer service, whilst responding to our Commercial Customers inquiries and concerns

  • Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express

  • Meet and exceed quality goals, compliance regulations and productivity targets

  • Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms

  • Document necessary information, such as payment details, Customers change of details, change of address and travel notifications

  • Re-prioritize and adapt to an ever-changing environment

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications

Qualifications

Preferred Skills:

Unique career journey shaped by your talent and curiosity

  • Highly proficient in Spanish and a high level of English with strong verbal and written communication skills especially in a business context

  • Demonstrate personal excellence by remaining positive in difficult situations

  • Display a passion to serve by delivering outstanding service in every interaction with our Customers

  • The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers

  • Strong interpersonal, communication, verbal and written skills

  • Assertiveness to handle difficult conversations

  • Excellent negotiation, influencing and resourcefulness skills

  • Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail

  • Confidence to work in a virtual environment

Additional Details:

  • Location: Madrid –. Based on the evolving situation with Covid-19, we will work with you to ship equipment to your home address and conduct a new hire orientation virtually. From there your training and/or work will be remote until the situation with Covid-19 allows us to move back into our building.

    • Workplace Flexibility: Full time. Shift flexibility requirements – temporarily some shifts may be worked remotely
  • American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

  • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

  • At American Express’ discretion this position may be work from home and adjusted back to “in office” at any time

The same way we treat our colleagues is how we treat all applicants – with respect. American Express is an equal opportunity employer. We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at American Express.

Why American Express?

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

Proud to be recognized by Great Place to Work España - Ranked 2nd of overall Best Companies.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.emea@aexp.com.

Job: MIS

Primary Location: Spain-Madrid-Madrid

Schedule Full-time

Req ID: 22000521

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