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BCD Travel Senior Travel Consultant in Madison, Wisconsin

Do you want to be part of a great team and offer first class service to our Business Travel Customers? We are looking for a Senior Business Travel Consultant to join BCD Travel

Senior Travel Consultant

Part-time, 20 hours /week (home)based US

 In this role you are responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.).

The Business Travel Consultant is the primary point of contact for the customer and provides active travel consultation towards the business customers, including providing travel details and up-selling of related product. This position performs at an expert/senior level and demonstrates an extensive understanding and applicability of all areas in the travel industry. Works independently on requests. Takes the initiative to provide assistance to team members and management as requested.

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

A snapshot of this opportunity

  • Expertly use the appropriate BCD Travel tools and systems to complete requests

  • Search and confirm travel reservations for the customer

  • Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer

  • Provide travel offers and general travel advice to travelers

  • Responds to requests accurately and completely

  • Excellent knowledge and application of travel supplier rules

  • Maintains, actively communicates and seeks expansion of current knowledge of the state of the various travel industries supported

  • Provides the customer with the required industry information, such as low fares, exchange costs and penalties

  • Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)

  • Supports BCD Travel and client driven initiatives

    How can you set yourself apart

  • Minimum of 3-5 plus years' experience in the corporate travel management industry

  • Solid working knowledge of the travel industry, policies, procedures and processes

  • Advanced skills on travel industry system, Sabre

  • Strong verbal and written communication skills in designated languages

  • Proven ability to handle multiple priorities simultaneously

  • Ability to work independently, exercising discretion and judgment

  • Demonstrated excellent professional customer service and problem resolution skills

  • Strong problem solving and/or critical thinking skills

    Interested?

    Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via americas.recruiting@bcdtravel.com. Note: send your application via the website only.

    Stay informed about new career opportunities at BCD Travel

    Use the 'notify me' button in our careers center to be one of the first to hear about interesting opportunities in the future. On the left-hand side of the screen, you can select filters to see updates on all vacancies that match your interest.

    *Note: We’ll give preference to internal and/or furloughed employees.

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

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