Job Information
UW CREDIT UNION - UNIVERSITY AVE Senior Support Engineer in MADISON, Wisconsin
JOB REQUIREMENTS: Senior Support Engineer ID 2024-5650 Location : City Madison Category Info Tech & Internet Services FTE 1.0 Schedule Monday-Friday, 8:00am - 5:00pm, Hybrid Salary Grade 11T Mid USD \$106,000.00/Yr. Overview UW Credit Union\'s Internet Services team is hiring a Senior Support Engineer to contribute to its mission to deliver world-class digital experiences. The Senior Support Engineer is a software professional who enjoys solving unique and challenging problems in creative ways with a growth mindset. This person thrives in a fast-paced, collaborative, team-oriented environment and has an enthusiasm for learning. This position provides second-level support for members as they interact with our external software applications, and first-level support for business partners as they use internal software tools. Primary responsibilities include monitoring our support ticket queue and collaborating with internal partners to diagnose and troubleshoot issues. Our Internet Services is a team of passionate software development professionals who deliver a diverse portfolio of technical solutions, including high-performance web applications, mobile apps, APIs and backend processes, which enable members to easily manage their financial lives. If you are a UW Credit Union member, you\'ve already experienced the fruits of our team\'s labor: intuitive, easy-to-use applications and systems that align with our members\' best interest. From UW Credit Union\'s Web Branch to lending applications, our in-house development team does it all. Because of this, we have grown to become one of Wisconsin\'s top financial institutions with over 350,000 members and \$5 billion in assets. If you enjoy working in an agile environment, participating in team activities supporting an iterative development process, and collaborating with software professionals to solve problems, we want to talk to you! This is a hybrid position (2 days per week in our Madison office). Responsibilities Evaluate incoming support tickets and make decisions on priority, level of urgency, and next steps required. Perform research and problem solving of internal customer and member questions and issues. Perform diagnosis and analyze reported issues utilizing logs and monitoring tools. Escalate and coordinate fixes for incidents or enhancements with Software Engineers and DevOps. Read and understand code to be able to find potential bugs and determine the level of access granted to users. Make code changes to implement fixes for software bugs. Prepare and update technical documentation of systems and processes in an always changing environment. Assist IS leadership, audit, and other business partners in reporting and data needs via SQL queries. Run... For full info follow application link. UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/2624D337FCF14BE4