Job Information
BRUKER NANO INC Remote Support Engineer in MADISON, Wisconsin
JOB REQUIREMENTS: Remote Support Engineer Job Locations US-WI-Madison Req. # 2024-16127 # of Openings 1 Position Type Employee Overview Overview As one of the world\'s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, to accelerate time-to-market, and to support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for over 60 years now. Today, more than 8,500 employees distributed across 90 locations around the world continue to delight our customers with innovative solutions. Bruker Nano, one of Bruker\'s four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions within BNANO include Bruker AXS, Bruker Nano Analytics, Bruker Nano Surfaces and Metrology, Fluorescence Microscopy, and Canopy. Job Description The Product Support Engineer is a visible and key customer facing role; responsible for providing \"Best in Class\" post-sale instrumentation support worldwide for Bruker AXS. Product Support activity includes first level hardware, software and application support to customers and field engineers, instrument installation, diagnostics/fix, and on-going support. Individual must be customer focused, results-oriented, effective communicator, collaborative, and have a strong technical background to enable our customers to maintain their instrument at peak performance and to maximize productivity for their intended use case. Responsibilities ESSENTIAL FUNCTIONS: * Provide \"Best in Class\" post-sale technical support to customers via phone, email, remote tool, and on-site visits, ensuring timely resolution of product related issues. * Conduct troubleshooting and diagnostic tests to identify and resolve hardware and software problems with complex analytical instruments. * Deliver comprehensive product training to customers and internal staff to enhance their understanding of instrument operation, maintenance, and troubleshooting procedures. * Document support activities, including problem resolution steps, in a detailed and organized manner using Salesforce/SAP. * Perform installation, configuration, and validation of new instruments at customer sites, ensuring optimal performance and customer satisfaction. * Develop and maintain strong relationships with key customer, serving as a trusted technical advisor and advocate for their needs within the organization. * Contribute to... For full info follow application link. Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/F588E4BEC69E490B