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JOB REQUIREMENTS: Zendesk Madison, Wisconsin, United States R28834 Job Description This role is part of our Platform product organization, responsible for the foundational capabilities of the Zendesk Platform, which are at the center of every \"out-of-the-box\" Zendesk solution. You will be part of the Outbound Product Management organization, a talented and supportive group that is passionate about evangelizing our platform internally and externally. You will work cross-functionally, with product teams, customers, partners, and the field to enhance the overall experience with the solution and ensure successful go-to-market. As a Staff Outbound Product Manager, you will play a critical role in the evangelization of the Platform, helping establish Generative AI solutions and other platform capabilities in our customer base and expand that customer base. You will articulate the value of the Platform with our customers to help drive its stickiness in our ecosystem and support our high rates of customer renewals. What is this role: Lead product management process for Zendesk post-sale offerings and products (services and support products and others). This includes gathering customer requirements, writing business requirements, working with execution teams to bring release, and managing the product release cadence. Communicate the Zendesk adoption story (vision/direction) in high-touch settings to support customer acquisition & retention Use compelling storytelling and demonstrations through clear guidance for customers to expand their Zendesk post-sale CX services footprint Gather and share customer input to address adoption blockers and inform content, product strategy, and investments Qualifications: Extensive knowledge of the SaaS and Enterprise products, ideally in CRM and customer experience products Experiences: 8+ years in a customer-facing role with SaaS and Enterprise products, product management, technical pre-sales, or similar role 4+ years of experience with CRM products or services products for SaaS company World-class presentation and public speaking skills to evangelize in different settings Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized base salary range for this position is \$160,000.00-\$240,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesand we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Zendesk is an equal opportunity employer, and we\'re proud of our ongoing efforts to foster global diversity, equity, & inclusion(http://www.zendesk.com/diversity-inclusion/) in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here(https://www.eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader10_20.pdf). PI249873318 ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.click2apply.net/kGadEzUDqVwbmIk1Yh4ONR