APEX SYSTEMS INC Fraud Support Associate 903953 in MADISON, Wisconsin
JOB REQUIREMENTS: Description We have immediate openings for a Fraud Support Associate with one of our great clients in Milwaukee, WI. If you are interested please apply with resume to email@example.com Fraud Support Associates This position will support incoming calls from cardholders daily to confirm activity on their cards. The candidates will be verifying activity on Credit, Debit and Prepaid cards with the cardholders and card Issuers. . Performs basic fraud support activities by following standard scripts and procedures. Works under close supervision without latitude for independent judgment. Consults with team leads on non-complex issues. Typically responsible for handling around 2,400 calls per month. Maintains a call quality scoring average of 94%. Completes special projects in a timely fashion. Qualifications: - 2 years customer service experience - Previous experience with fraud detection systems preferred. - Banking experience is beneficial - Effective written and verbal communication skills. - Requires good attention to detail. - Requires good working knowledge of MS Office (Excel, Word, PowerPoint). - Requires flexibility in scheduling to meet department standards - Must be available to work position shifts available, 1) 10am-630pm (Friday & Saturday off) 2) 12pm-830pm (Tuesday & Wednesday off) 3) 12pm-830pm (Thursday & Friday off) 4) 2:30pm-11pm (Thursday & Friday off) EEO Employer Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at firstname.lastname@example.org or 844-463-6178. VEVRAA Federal Contractor We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here. ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.prodivnet.com/jobs/fraud-support-associate This position is listed by a private employment agency. The agency is the legal employer. No fee will be charged of the job applicant.