Campus Pride Jobs

JOB REQUIREMENTS: POSITION PURPOSE Madison Gas and Electric is seeking an Experienced Customer Service Representative to join our Customer Services division. This position will play a pivotal role in managing customer inquiries, resolving complex issues, and ensuring a high level of customer satisfaction. This position requires strong leadership skills, extensive customer service experience, and the ability to mentor and support team members. WORK SCHEDULE The schedule for this position is Monday - Friday, 10:30 a.m. - 7:00 p.m. Training for the position will be 100% on-site for the first eight to ten weeks. After training, employees will be able to work a hybrid schedule (three days on-site, up to two days working remotely). Starting pay for this position is \$29.45/hour. DUTIES AND RESPONSIBILITIES Emergency Response: Have a deep understanding of the company\'s emergency response protocols in keeping our customers safe, including procedures for reporting emergencies, dispatching field crews, and coordinating with relevant authorities. Customer Assistance: Act as the primary point of contact for escalated customer inquiries and complaints, demonstrating advanced problem-solving skills and a commitment to resolving issues promptly and effectively. Billing and Account Management: Assist customers with billing inquiries, process payments, and update account information as needed. Service Activation and Termination: Guide customers through starting or discontinuing utility services, including verifying service availability, scheduling appointments for activations or disconnections, and processing service orders. Product and Service Knowledge: Serve as a subject matter expert on company products, services, policies, and procedures, providing guidance and support to both customers and team members. QUALIFICATIONS Education and Experience High school diploma or equivalent required; college degree in business, communications or related field preferred. Minimum of five years of experience in customer service, preferably in a call center required at the Senior level. Proven track record of successfully managing customer escalations and resolving complex issues to the satisfaction of the customer. Knowledge and Skills Ability to multitask and work efficiently in a fast-paced environment, while maintaining attention to safety, detail, and accuracy. Ability to recognize and appropriately deal with safety issues or concerns while assisting customers. Demonstrated professionalism and behavior that is conducive to excellent working relationships with external customers and internal customers at all levels across the organization. Strong communication skills, both verbal and written, with a professional and courteous demeanor. Excellent problem-solving skills, with the ability to analyze situations, identify issues, and propose effective... For full info follow application link. AA/EOE-Minorities/Females/Gender Identity/Sexual Orientation/Disabled/Vets ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/DC635D40D31549CA Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.