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JOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'re helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you\'re working to help others. Position Overview The Customer Success Specialist (CSS) provides a vital link between Exact Sciences customers, the Sales team and other key support and commercial teams within Exact Sciences. The CSS is responsible for maintaining a high standard of service with their respective customer group and will work closely with the sales team to support customer activities which complement sales objectives. This is a remote position, but requires the person to be within 60 miles of the following locations: Redwood City, CA Madison, WI Phoenix, A Essential Duties Include but are not limited to the following: Provide timely troubleshooting assistance to customers, sales representatives, and strategic accounts. Resolve inquiries regarding all aspects of Exact Science products, such as specimen procurement, order processing, clinical information and results delivery. Track key metrics using reports and/or dashboards on a regular basis to provide expedited issue resolution. Align with and support the sales team in executing sales strategies and meeting sales objectives. Identify and triage new relationship opportunities to the sales team. Identify and triage customer experience enhancement opportunities to the appropriate internal teams. Represent Customer Success interests through routine participation in sales meetings. Document customer interactions and maintain customer information integrity within the CRM system. Support implementation and operationalization of new Customer Care processes. Assist with effective communications across intra-department teams, with a primary focus on patients, customers, and sales team advocacy. Strong analytical and multitasking skills demonstrated daily within a fast paced, time sensitive environment. Superb follow-through skills and relationship management. Conflict resolution oriented and highly effective at overcoming obstacles. Maturity and good judgment to understand when to exercise initiative and handle queries directly, and when to escalate queries to higher authority. Ability to work in a team... For full info follow application link. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company\'s affirmative action program are available to any applicant or employee for inspection upon request. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/69180F2E10A94655