Job Information
OhioMeansJobs Lake County Customer Service Agent in Madison, Ohio
OhioMeansJobs Lake County is assisting a Madison employer with their recruiting efforts for the following position:
Customer Service Agent Location: Madison, OH Position ID: 44072950
Job Type: Full-time, 40 per week, Monday to Friday Work setting: In-person Hours: 8:30AM-4:30PM Wage: $18-25 per hour based on qualifications Benefits: Health insurance Paid time off
Job description: We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:
- Communicate with customers via phone, email, and chat to assist with inquiries and issues
- Perform outbound calling to follow up on customer concerns and feedback
- Utilize upselling techniques to promote products and services
- Provide support in English to customers
- Analyze customer needs and recommend appropriate solutions
- Process sales orders and perform data entry tasks accurately
Qualifications:
- Proven experience in customer service or a related field
- Excellent communication skills in English
- Strong analytical skills to assess customer needs effectively
- Ability to upsell products or services to enhance customer experience
- Proficiency in data entry and maintaining accurate records
- Prior experience in outbound calling is a plus
- High school diploma or equivalent
- Current Ohio property and casualty insurance license
Joining our team as a Customer Service Representative offers the opportunity for career growth, competitive pay, and a supportive work environment. If you are passionate about delivering top-notch service and enjoy interacting with customers, we encourage you to apply for this exciting opportunity. For immediate consideration, please contact Lucie Coll at 440-350-4323 or Lucie.Coll@jfs.ohio.gov