Campus Pride Jobs

Mobile Campus Pride Logo

Job Information

Henkel Specialist CSX Customer Experience in Madison Heights, Michigan

Specialist CSX Customer Experience

About this position

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

What you'll do

  • Accountable for customer facing activities/customer experience, acting as SPOC for customer, adopting customer centric mindset

  • Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound)

  • Contribute to the understanding of customer segments, needs and expectations by providing feedback on customer interactions

  • Build customer relationship by supporting enquiries; Collect feedback & identify opportunities to drive CSAT, including regular visits

  • Enter relevant data in the CRM system to create call plan & ensure quality data for business development activities, schedule follow-ups

  • Provide quality service to customers while identifying opportunities to secure new business or support retention via customer interaction

  • Collaborate closely with internal partners (CSX, CoE, GBS+, SC), judging and aligning priorities to meet customer needs vs. SC capabilities

  • Support the implementation of organizational changes, processes, projects, pilots and regional best practices

  • Contribute to reviewing operations in own area of work & generate ideas to assist in identifying cont. impr. for oper. effeciencies & CX

  • Prioritize own workflow, ensure work is completed with productivity, quality & timeliness; use KPI's and reports to monitor own performance

  • Utilize customer service systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to improvement

  • Plan own activities on daily/weekly/monthly basis to ensure business continuity, enhance efficiences & improve customer satisfaction

What makes you a good fit

  • High School diploma required, bachelor's degree preferred plus 1-3 years' experience or 5 years' experience if no degree

  • SAP and/or Salesforce experience preferred; MS office required

  • Strong proven customer service skills in a manufacturing setting, automotive manufacturing experience a plus.

  • Detail oriented, team player, strong customer relationship building skills

  • Ability to work independently in a fast-paced environment

The salary for this role is $55,000.00 - $65,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel's request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression, and other legally protected characteristics. We welcome all applications.

JOB ID: 24072986

Job Locations: United States, MI, Madison Heights, MI

Contact information for application-related questions: talent.acquisition@henkel.com

Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.

Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application

Job-Center: If you have an application already, you can create or log in to your accounthere (https://henkel.csod.com/ats/careersite/login.aspx?c=henkel&site=1&lang=en-US&returnurl=/ux/ats/careersite/1/home/requisition/67195?c=henkel&lang=en-US) to check the status of your application. In case of new account creation, please use your email address that you applied with.

DirectEmployers