Campus Pride Jobs

Position summary:Oversees the performance of hospital staff whose duties include patient registration and other front-office admissions tasks such as bed assignments, financial arrangements for services provided and payment transactions. Works with staff in other departments to ensure proper patient placement and verifies acceptable patient insurance coverage. Schedules staff and organizes training and development.

Role qualifications:

Education

• High school graduate

Experience

• 3-5 years experience in hospital admitting

Licenses/Certificate

• none

Position responsibilities:

• Oversee day-to-day admitting operations, train/coach new staff and cover for all admitting positions
• Manage and document staff absenteeism, complaints, registration errors, and report these to Patient Accounts Director and communicate to staff as needed, to ensure coverage is in place during staff absence.
• Tend to payments received and any issues arising, refer to Director when appropriate
• Oversee coverage for weekend/evening/holiday rotations- Registration, Receptionist, and Patient Accounts Assistant staff
• Complete daily balancing of cash drawers and cafeteria deposit
• Communicate with Director of day-to-day operations
• Oversee Relay Account Process-Registration reports-patient addresses on statements
• Keep current with government regulations for billing/posting purposes
• Post all manual and electronic Insurance payments and Collection agency payments to patient accounts. Work with payment websites to download all remit payments and reports.
• Submit and correct daily remits into ANSI/Electronic Medical Record
• Assist with Medicare/Medicaid Bad Debt report
• Oversee front office mail gets to mail room daily and all batches are completed by Receptionist
• Oversee and work In-House audit-weekly
• Act as Follow My Health-secondary help desk
• Oversee CRC report for Registration
• Oversee Credit Card system, virtual payments, users, and daily Receptionist reports/deposit. Make calls as necessary to patients and credit card company.
• Complete process for all Return Checks, from patients and insurance companies
• Test new Software-Super user
• Provide guidance and education to all hospital staff regarding registration changes or non-compliance
• Assist with Peer Interviews for Patient Accounts department
• Perform other duties as directed

Essential skills and experience:

• Customer service experience
• Ability to organize and manage multiple priorities
• Admitting operations
• Time management
• Excellent interpersonal and communication skills
• Strong team player
• Basic computer proficiency
• Problem resolution at a functional level
• Commitment to hospital values

Reporting to this Position:

Receptionist, Registration, ER Registration, and Patient Accounts Assistant