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Marriott Butler in Macau SAR, China

Job Number 21139329

Job Category Rooms & Guest Services Operations

Location The St. Regis Macao, The Londoner Macao, Macau SAR, China, China

Brand St. Regis Hotels & Resorts

Schedule Full-Time

Relocation? N

Position Type Non-Management

Located Remotely? N

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Respond to guest requests for special arrangements or services (e.g., tea and coffee, pressing, laundry, dry cleaning, transportation, reservations) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Core work activities include:

  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible

  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings

  • Tea and coffee service as per St. Regis standards.

  • Pressing, Shoe shine, Rooming, Packing and Unpacking services

  • Well-informed with surrounding restaurants, shops events and things to do in the city

  • Communicate with guests, other employees, or departments to ensure guest needs are met

  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures

  • Develop and maintain positive and productive working relationships with other employees and departments

  • Partner with and assist others to promote an environment of teamwork and achieve common goals

  • Follow company and department policies and procedures

  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures

Minimum Job requirements:

  • High school, diploma in hotel management or equivalent educational qualification (Graduate of renowned hospitality institutions preferred).

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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