Job Information
Volpara Health Installation Engineer (Software) in Lynnwood, Washington
Position:
Installation Engineer
Purpose:
The Installation Engineer position involves extensive customer interaction and service. The Engineer will gather information, analyze, design, develop and map the client's workflow and processes as they interface and integrate multiple customer system components with various Volpara Health products.
Responsibilities:
- Support pre-sales activities, through direct customer interaction, respond to requests for technical information, including Volpara's approaches to information security and privacy In addition to the technical implementation.
- Actively manage the system design
- Process and install the Volpara systems
- Configure the system in the client's computer environment
- Develop the interface and integration components
- Perform functional and end-to-end workflow process testing
- Monitor the data conversions from competitor systems into Volpara software
- Monitor the data conversion from legacy systems to new systems
- Support the customer onboarding process by being responsible for installing, monitoring and updating on-premises systems, including training onsite IT staff as required by the customer
Work directly with our customers, our Customer Success Team and Software Engineering Team to resolve customer impacting issues
Competencies:
Customer Focus: dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
Problem Solving: Uses rigorous logic and methods based on experience to solve difficult problems with effective solutions; probes reasonable, experienced sources for answ