Job Information
University Mechanical Contractors, Inc (UMC) Account Specialist-Service in Lynnwood, Washington
UMC Position Title: Account Specialist-Service Date Posted: 03/29/2024 Location: Lynnwood, WA
Position Description
Starting Salary Range: $68,000 - 78,000 DOE
Location: Lynnwood
Classification: Exempt
US Applicants Only
* *
General Position Summary:
Provide service client relationship & account leadership for all assigned Service Agreement accounts, improved client satisfaction through regularly scheduled (proactive) meetings & performing customer care activities. Increase the amount of UMC Services we provide, adding equipment, additional properties & other UMC lines of business with assigned accounts. Support the efforts of the Service Indirect department to achieve its annual revenue, margin & safety goals.
Essential Job Functions:
Develop excellent client relationships through outstanding, proactive customer service.
Provide account leadership to become the clients mechanical preferred provider.
Identify Service Project opportunities and provide leads to Project Managers
Provide small repair proposals to customers, as needed
Identify upselling & cross selling opportunities.
Provide Service Agreement review & renewal.
Lead equipment condition report development & presentation with the client with input from the Lead Technician.
Secondary Job Functions:
Attend client networking events.
Attend company sponsored events with customers (i.e., dinners, golf, etc.).
Position Requirements
Skills Required to Perform the Essential Duties of the Job:
- Proactive approach to service & client satisfaction
- Understanding of HVAC & Plumbing functions.
- Excellent communication skills including active listening.
- Proficient computer skills with the ability to learn new software.
Supervisory Responsibility:
- None
Education Requirements Needed to Perform the Essential Duties of the Job:
- Strong understanding of mechanical processes
- Customer service experience required.
Licensing or Other Special Certifications Required:
- Maintain valid Drivers License and satisfactory driving record.
PM21
Equal Opportunity Employer
UMC's policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, veteran status, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Retaliation against any employee who files a complaint regarding possible violations of this policy is not tolerated. UMC is also committed to taking affirmative steps to promote the employment of minorities, women, persons with disabilities, and covered veterans. Affirmative action plans are developed annually to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States