Job Information
Truist IT Senior Support Analyst III - Infrastructure, Network and Voice - Remote in Lynchburg, Virginia
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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
The IT Support Specialist III is a senior level analyst responsible for maintaining the voice and data network stability for the community banking network, subsidiaries, and affiliate lines of business (LOBs). Implements and supports the voice and networking communications equipment and associated circuits. Configures, enhances, and maintains the enterprise network infrastructure using diagnostic tools, automation, and recovery systems via standard or proprietary scripting and utilities. Performs complex analysis and determines resolution of escalated problems within the department. Documents departmental methods and procedures to ensure consistent implementations and standards across the enterprise; manages work efforts to include planning, budgeting, scheduling, and contractor management; and estimating costs for facilities projects where communication data and telephony infrastructure is required. The IT Support Specialist III will mentor Level I and II team members and work with the Engineering team to introduce new technologies to other teammates.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
May interact with end-users in person to provide support and training.
May lead moderately complex projects and participate in larger, more complex initiatives.
Solves complex technical and operational problems.
Acts as a resource for teammates with less experience.
May have people management responsibilities for a small team.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree in related field and five years of experience in end-user support or a related discipline or an equivalent combination of education and work experience
In- depth knowledge in information systems and ability to identify, apply, and implement best practices
Understanding of key business processes and competitive strategies related to the IT function
Ability to plan and manage projects
Ability to solve complex problems by applying best practices
Ability to provide direction and mentor less experienced teammates
Ability to interpret and convey complex, difficult, or sensitive information
Preferred Qualifications:
Bachelor's degree and six years of experience
Banking or financial services experience
Certifications desired, including CCNA, BICSI, A+, Security +, Net+ or equivalent experience
Five plus years of hands-on technical experience, with knowledge on LAN/WAN operations and network protocols
Three plus years working experience of Cisco VoIP, Cisco Telephony, and Cisco Infrastructure equipment
Subject Matter Expert with network and infrastructure technologies
Excellent communication skills and the ability to work with vendors and other team members/departments throughout the organization
Strong Client Service Skills
Analytical thinker with strong attention to detail
Ability to configure, move and install technical equipment
Ability to work flexible hours and in other regional locations as needed, including standby, project, and after hours-support – including the ability to travel overnight for multiple days as required
Ability to develop and deliver technical training curriculum specific to the physical layer, voice, and network infrastructure
Must possess independent decision-making skills based on project requirements with the ability to work independently without supervision
Must be able to provide leadership for the department in the absence of management
*Other locations in Virginia may be considered. *
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting
Frequently (25% - 50% of the time)
Lifting
Up to 25 lbs.
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Up to 25%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)
. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)
Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)