Job Information
Amazon EU ReLo Senior Program Manager, EU ReLo Quality in Luxembourg, Luxembourg
Description
As a member of the EU Reverse Logistics Operations (ReLo Ops) Quality team, the Program Manager drives ReLo Quality which includes the dimensions of Customer Experience, Asset Recovery, Process Standardization and Error Rates.
EU ReLo Ops run 20+ Customer Return operations across EU. The Program Manager fills the Subject Matter Expert role for some of the crucial processes, product segments, and metric tools. He/she initiates and manages cross-functional, cross-departmental and international projects and improvement programs. The Program Manager independently analyzes KPI performance and processes, identifies opportunities for process improvement or defect elimination, and achieves process optimization and new process definition - for specific product segments, or overall. He/she creates new metric tools, pilots them with Operations, and rolls them out across all EU Return Centers. ReLo Ops key metric tools cover all ReLo KPIs on EU level and operational level (Return Center and below).
The role will include 20-30% of business travel, mostly across EU.
We are open to hiring candidates to work out of one of the following locations:
LUX or EU ReLo sites
Basic Qualifications
Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
Experience in program or project management
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Experience defining and executing program requirements
Experience working cross functionally with non-tech teams
Excellent communication skills and high proficiency in English, both verbal and written
Preferred Qualifications
Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field
Experience leading process improvements
Experience implementing repeatable processes and driving automation or standardization
Experience working cross functionally with tech and non-tech teams
Experience in Reverse Logistics Operations
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.