Job Information
Lap of Love Patient Care Manager in Lutz, Florida
Schedule: Monday - Friday; 9AM - 6PM ET
Classification: Full Time - Exempt
Travel Required: Yes - 2% (1-4 in-person meetings per year)
Location: Remote
Salary: $70,000
Lap of Love is a national practice dedicated exclusively to in-home end-of-life care for pets. We believe all pets and their families deserve the most compassionate and supportive end-of-life experience. Our veterinarians help pets and their parents with quality of life assessments, pain and anxiety management, end-of-life consultations, and peaceful euthanasia in the comfort of their pet’s favorite place – home.
Position Description
Lap of Love Veterinary Hospice, headquartered in Lutz, FL., seeks to add a key member to its growing team by employing a dynamic Patient Care Manager to support Lap of Love’s Practice Operations department. This individual will play an instrumental role in Lap of Love’s day-to-day operations by overseeing our active hospice patients and aftercare services, ensuring consistent quality care is offered to our families and to our veterinary associates. This individual’s veterinary practice management skills will offer insight on elevating our end of life care services, and their leadership skills draw upon their abilities to develop the hospice care team while fostering an engaging and collaborative environment. This role will be pivotal in shaping our hospice service and patient care team via a servant leadership style.
Requirements
Essential Functions and Responsibilities:
Become extremely knowledgeable about veterinary hospice care, crematory relationships and veterinary operations as related to our veterinarians and pet owners
Establish collaborative working relationships with our patient care team
Resolve patient care issues while considering the impact of our stakeholders
Approve patient care team schedules and territories to ensure optimal coverage for our families while balancing the needs of our organization
Communicate interdepartmentally to support our team with timely information
Offer exceptional people management and performance evaluations, including hiring, reviews, probations, employment changes and terminations
Collaborate on escalated client concerns or questions
Manage patient care team caseload, responsibilities and growth
Identify opportunities and trends and share results with the executive team
Report, audit and research on vendor and crematory relationships related to patient care services
Experience, Education and Requirements:
Bachelor’s degree, or equivalent experience in management and administrative processes, required
Certification in veterinary care - CVT, LVT, RVT or equivalent required
Certified Veterinary Practice Manager (CVPM) preferred
At least 3 years of related experience in veterinary profession, specifically in end of life care, including direct supervisory experience (includes hiring, associate development, etc.) required
Strong organizational skills with high attention to detail
Excellent customer service skills with a passion to help others in every way possible
Strong and professional interpersonal skills
Display compassion, control, and confidence in all aspects of the position
Top notch oral and written communication skills
Self-starter with excellent follow-up skills
Ability to effectively lead others and handle a wide variety of tasks/ responsibilities
Excellent project management and multitasking abilities
Ability to work in a fast-paced, rapidly changing environment
Extremely confident with Microsoft Office 365 (Word, Excel, PowerPoint, and SharePoint)
Physical and Other Job Requirements:
Able to sit for prolonged periods of time of up to 8 hours per day
Able to frequently communicate by telephone and through use of computer technologies, including but not limited to email and video conferencing
Possess manual dexterity, fine motor skills, and the ability to operate a computer, read a computer screen and type on a keyboard for prolonged periods of time of up to 8 hours per day
Able to multitask using multiple computer tabs/platforms while engaging in conversation
Average or above average working knowledge of computers, email, video conferencing technologies, and digital medical records
Able to quickly learn custom software and other programs, such as Zoom, Sunshine, and Google Suite
Average or above average working knowledge of the internet and scheduling and communications applications and software, such as Gmail, Google Calendar, and web-based communication platforms
Access to reliable and secure internet
Maintain confidentiality of all patient, client, and business information
Comply with all applicable laws, regulations, policies, procedures, and guidelines
This job posting is not intended to be an exhaustive list of duties, but it aims to highlight the typical main responsibilities of the position. At the request of their supervisor, this individual may be asked to perform additional duties or take on additional responsibilities to better meet the needs of their department.
Benefits
Health Insurance Plan (Medical) with 100% employee paid HSA option available
Dental and Vision Plans
Retirement Plan (Traditional 401k with 3% match and Roth 401k)
Paid Time Off
Bereavement Leave
Paid Parental Leave
Company Funded Wellness Resources (Mental, Financial, and Physical)
Life Insurance (Basic, Voluntary, and AD&D)
Short Term and Long Term Disability Insurance
Training & Development
Pet Insurance