Job Information
South Middlesex Opportunity Council Clinical Manager, LTHS in Lowell, Massachusetts
Summary: Develop, implement, manage and oversee a uniform model for delivery of coordinated and integrated community services, including outreach and assessment, housing search and stabilization, and ongoing care coordination. Provide clinical, administrative support and oversight to the team of regional supportive housing programs. Manage a team that provides support to individuals with behavioral health and substance use disorders, in need of housing and financial stability. Participate proactively in regional shelter, housing and support services teams.
Why Work for SMOC?
Flexible schedule, work/life balance and a 35-hour work week.
Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.
Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.
Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer
EyeMed Vision Insurance
403(B) Retirement Plan with a company match on day one.
Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Primary Responsibilities:
Manage the operational, reporting and day to day activities of a small team comprised of a case manager, an outreach worker, and an administrative assistant.
Recruit, manage, develop and evaluate staff by providing timely mentoring, training and performance management. Complete required paperwork in accordance with company policy.
Provide as needed individual and regular clinical supervision to direct care staff of the program in weekly staff meetings and on an as needed basis.
Review all client charts at intake, to ensure the proper documentation is completed (proof of homelessness, documentation of disability) and quarterly to review client centered treatment plans and perform evaluations regularly.
Conduct regular chart review and audits with the program manager. Perform intake and assessment as necessary for new referrals.
Participate in and review case managers and outreach workers weekly case notes fact to face visits and maintain documentation standards.
Maintain and triage wait list.
Provide outreach to homeless individuals living outside and in shelters and network with stakeholders in the community.
Attend level of care meetings with state agency funders, internal triage team and billing department.
Maintain linkage to SMOC’s single adult continuum referral sources.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
Other duties as assigned
Knowledge and Skill Requirements:
Master’s degree in Counseling, Psychology, Social Work or related discipline required LMHC, LICSW or RN preferred.
Prior experience in mental health and substance use treatment with a minimum of 2 years.
Minimum 2 years supervisory experience, preferably of community health workers or care managers.
Valid driver’s license, reliable vehicle and evidence of insurability required.
Dress is business casual.
Organizational Relationship: Directly reports to the Director of Community Support Services. Direct reports of this position are LTPSH case manager, Outreach Specialist and Administrative Assistant. Indirect reports of this position are N/A.
Physical Requirements: Ability to drive a vehicle. Ability to ascend and descend stairs. Ability to make a comprehensive assessment of client’s needs.
Working Conditions: This position will travel to various locations within Massachusetts and needs to be available off hours. As part of the responsibilities of this position, the Clinical Support Manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
We are an equal opportunity employer committer to diversity in the workplace.
Monday-Friday ; 9:00am - 5:00pm
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