Job Information
dsm-firmenich Capacity Planner and HyperCare Coordinator in Louvain-Neuve, Belgium
Job title : Capacity Planner and HyperCare Coordinator
City, Country: Louvain la Neuve, Belgium
Work mode: Onsite
Responsible for orchestrating flows within local supply chain in adherence with customer requests and stand leadtime agreements, by following production schedules which meet company punctuality/customer satisfaction targets while optimizing inventory and local supply chain’s efficiency.
Additionally, the “HyperCare SPOC” plays a key role in responding to and resolving issues (raw material delay/stock issue)… in collaboration with local teams to meet customer requirements and drive the service in aim of maximizing the service, costs, cash and trade offs.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
Your Key Responsibilities
Hyper Care SPOC:
Establish and update the hypercare process documentation as well as the list of hypercare products.
Set up the necessary training related to this subject.
Optimize the supply chain processes for key customers in order to reach OTIF and CCP 1st. Participate in the various meetings when necessary.
Ensure that the SO is correctly fillled and alert CX if any deviation/error.
Update and conduct the hypercare daily monitoring meeting with the various partners (QC, production and planning) in order to monitor and ensure adherence to deliver the OTIF (actions plan follow-up).
Bring samples (co-ship & pre-ship) to Sampling team with the documents and ensure that the samples are sent according to the defined adherence.
Ensure reporting and highlight any deviation to management.
Share information with different stakeholders to ensure good communication on the hypercare topic.
Produce an appropriate report on hypercare every quarter to present current performance and opportunities for improvement.
Support or lead Root Cause Analysis (RCA) for identified deviations and participate in the follow-up action plan.
Coordinate and participate in the investigation of customer NCs.
Conduct audits related to hypercare and submit associated action plans.
Capacity planner:
Create process orders or ZFRO orders to ensure on time in full delivery for customers in accordance with the required batch size, available capacity and raw materials.
Release plan orders and monitor Process Orders – monitor priorities through the whole supply chain to satisfy client’s requests.
Review of order status with supply chain stakeholders (production, QC, internal logistics,…)
Confirm and ensure a proper follow-up of customer orders until departure – including exploring option to expedite the order sooner if possible & requested by customer
Proactively inform customer experience teams if any issues on orders – be the single point of contact for Customer Experience regarding status and timing on open sales orders – voice of the plan – be the voice of the plant by consolidating information from the whole local supply chain and external partners and sharing on single message to our clients ; being the FIRBELL representative to safeguard the reputation of the company.
Partner with the production team to check planning adherence.
We Bring
Empowerment to make meaningful contributions while upholding ethical standards.
Recognition and celebration of your efforts and accomplishments
Opportunities for growth and advancement for those who embrace innovation and take initiative
Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions
Responsibility and accountability in living company values and driving sustainable solutions
Supportive environment where individuals are empowered to progress and contribute to meaningful change
You Bring
A sense of ownership, delivering results that matter and contribute significantly to our success.
Accountability to decision-making, ensuring alignment with our values and achieving positive outcomes.
A spirit of initiative and drive for progress, contributing to our collective success as you are empowered to take ownership.
A commitment to teamwork, fostering collaboration and respecting diverse perspectives.
Bachelor's degree in SCM; Business Adminstration or similiar.
Min 1-2 years of working experineces.
Good at Ms Office tools and SAP is a plus.
Our application process
Interested in this position? Please apply on-line by uploading your resume in English via our career portal.
Equal opportunities commitment
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.
As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.
Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.
About dsm-firmenich
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.
www.dsm-firmenich.com
Agency statement
Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.