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JPMorgan Chase Transaction Specialist II in Louisville, Kentucky

JPMorgan Chase's Receivable Operations division supports lockbox services delivered to wholesale (corporate), public sector state government, and Federal government clients. The firm's Receivables Operations division enables customers to accept traditional paper-based payments from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable updating. The main objective is to expedite collections of payments due by getting the check that's \"in the mail\" deposited into the biller's account as quickly as possible. A second objective is to expedite the posting of payment information, allowing the customer to update their account records. This can substantially reduce costs and expedite the crediting of deposits to individuals accounts, which provides high customer satisfaction and a rewarding service. Our strategic focus is to deliver an extraordinary level of service and quality to our customer while leveraging the firm's operations and technology infrastructure.

As a Transactions Specialist II, the individual will be responsible for processing daily document transactions which can include some moderately complex tasks. Each function may have multiple tasks per transaction. These transactions require judgment and experience with limited direct supervision. While receiving clear instruction, the individual must maintain the highest level of production and accuracy on a daily basis. The individual must also focus on process effectiveness with an emphasis on high quality service and productivity.

Specific responsibilities will include, but are not limited to the following:

  • Operating Imaging/Extraction Equipment (iTRAN, IBML, OPEX 7200, OPEX 150)

  • Preparing batches of work by extracting checks and remittances from envelopes

  • Inputting data into the system while following standard operating procedures and customer specific instructions for processing

  • Verifying negotiability of checks through customer specific instructions for processing

  • Re-associating check images to corresponding material while validating quality of images

  • Balancing/reconciling electronic and paper documentation

  • Analyzing information to determine accuracy and completeness of work

  • Conducting non-routine research

  • Recommending procedural and workflow changes to enhance quality and productivity

  • Making judgment calls regarding routine duties but refer non-routine situations to a supervisor and/or manager

  • Demonstrating proficiency in all complexities, processing modes and department equipment

  • Maintaining site productivity and quality standards

  • Contributing to meeting team goals in addition to individual responsibilities

  • Ensuring that all customer and bank guidelines are followed as related to operations, internal audit and security, and general practices

  • Effectively utilize teamwork behaviors


  • Remittance Processing or banking operations experience preferred

  • Ability to analyze and comprehend client's standard operating procedures and instructions

  • Intermediate computer skills and knowledge of Microsoft applications

  • Intermediate Qwerty keyboard usage and basic 10-key data entry

  • Production environment focus around meeting deadlines and quotas

  • Attention to detail with accuracy and good eye-hand coordination

  • Strong ability to complete multiple manual tasks per transaction with precision

  • Keen sense of quality control and practices

  • Good oral and written communication skills

  • Excellent organizational skills

  • Flexibility and willingness to learn and be utilized in all areas of operation

  • Open minded with a positive attitude

  • Effectively interact with all diverse groups within the organization

  • Physical requirements: Sitting - up to 90% of the time, Standing - up to 10% of the time, Lifting - up to 15% of the time and up to 50 pounds; Walking - up to 15% of the time

Work schedule: Sunday - Thursday / 10pm - 6:30am

Pays 15% shift differential

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

A Government Security Clearance may be required for this position. This includes, but is not limited to:

  • Fingerprints

  • Credit Check

  • Employment History

  • Tax Filing History (possibly)

  • References (possibly)

  • Proof of U.S. Legal Permanent Residence up to 3 years

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans