Job Information
CompuCom Level 2 Storage Administrator in Louisville, Kentucky
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the e X cell team.
Our client has a brand new opportunity for a qualified Level 2 Storage Administrator to join their team onsite in Louisville, KY. This resource can be onsite or remote but must work EST hours, from 3pm to 12am, Monday to Friday.
Duties and Responsibilities:
Consult, install, configure, monitor, and provide subject matter expert support of Area Network (SAN), Network Attached Storage (NAS), and associated technologies, proactive and reactive
Ensure data is accessible through secured protocols and recommended vendor and industry standards
Participate in major incident and client consultation calls as the subject matter expert in storage technical areas
Provide technical guidance to Junior and mid-level storage Administrators, client technical teams, and IT systems managers
Proactively manage SAN and NAS storage environments by monitoring alerts, incoming work pipelines, and by troubleshooting complex hardware and performance issues
Interface with storage technology vendors to resolve complex challenges
Own the activities for knowledge documentation and operational standards for storage management activities
Report scheduling and analysis
Patch management for all systems
Participate in change control lifecycle activities
Maximize the storage infrastructure functionality and recommend optimal improvements for availability, performance, and disaster recovery readiness
Monitor hardware and hosted software performance, firmware versions and security compliance, as suggested by vendor best practice documentation and client senior technical teams
Engage hardware vendors to request assistance with complex issues not documented in knowledge articles
Participate in the knowledge management practice by routinely creating, reviewing, and removing knowledge articles and Standard Operating Procedures for common or complex storage equipment management activities
Monitor work pipelines in ServiceNow, email, and phone, for incoming or pending incidents, requests, and change tasks
Manage workloads and ensure defined metrics are met daily
Participate in Change Enablement Practice Lifecycles
Participate in client facing meetings as a subject matter expert and answer questions about client-owned technology, functionality, configuration, and challenges
Provide recommendations to client for environmental stability, as suggested by the technology vendor
Resolve any escalated incidents and participate in troubleshooting calls with the incident management team as well as client technical groups
Skills and Qualifications:
Associate's degree preferred in computer science or equivalent experience
Minimum 3+ years of experience in storage / technology environment or related field
ITIL v3 or v4
Storage Certs in EMC, NetApp products, or other relevant Storage Tech
Technical Competencies in
CISCO and Brocade SAN Switches
Dell EMC Clariion / VNX / VNXe / Isilon / VPLEX
Client, Dell, IBM SAN Storage Technologies
HPE 3Par
NetApp Data ONTAP
NetApp FAS and AFF
Pure Storage
Storage clustering concepts and basic understanding of Access Lists functionality for client, windows and unix / linux Operating Systems
Understanding of Cloud Storage Technologies
Good problem solving skills
Organizational and analytical skills
Strong communication skills
Ability to multitask
Proficiency in storage hardware, software and / or Linux / Unix Operating Systems
ServiceNow functionality and usability
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .
#INDEXL
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.