Job Information
TEKsystems IT Shift Supervisor (Entry Level) in Louisville, Kentucky
TEKsystems has a need for 2 shift supervisors support a small IT support / call center. This team provides L1 and L2 IT support for end-users all over the world. . This is a entry-level management role for an Operations Team. The Shift Supervisor is responsible for overall proficiency and efficiency of team operations for the shift they lead. This role is team focused, customer focused and productivity conscious.
Shift Supervisor
(1) 6am – 4:30pm, Sunday – Wednesday
(1) 6am – 4:30pm, Wednesday – Saturday
100% Onsite - Louisville, KY
12 month contract to hire.
Responsibilities
Acts as main point of contact, leading team through resolutions of escalation and protocols
Ensuring team is appropriately staffed for volume of calls, emails and events – driving customer support
Training / Developing team members
Providing actionable feedback to team members
Submitting paperwork/audits on time to corporate office
Team building, coaching, counseling and discipline for teammates
Qualifications
2 years in leadership within a customer service / call center environment
Passionate problem solver/out of the box thinker
Self-starter / “Can do” attitude, with a calm demeanor in all situations
Proficient with Microsoft Office, outlook, Excel and Word
Ability to work some holidays as required*
Some experience within Information Technology (routers, servers, printers) would be a “nice to have” but not a must.
Some travel may be required*
Additional Skills & Qualifications:
Must be at least 18 years of age with a High School diploma or GED.
Ability to submit a background check.
Independent self-starter with proven self-motivation and the ability to work professionally and collaboratively with others.
Excellent verbal and written communication skills and ability to manage multiple or competing priorities with a proven ability to pay close attention to the fine details.
Ability to work a flexible schedule including evenings, weekends and holidays as needed.
Must be punctual and have reliable transportation.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.