Job Information
ADP Director - Client Services in El Paso, Texas
Unlock Your Career Potential: Leadership at ADP.
At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.
ADP is hiring a Director- Client Services.
In this position, you'll leverage your project management and leadership expertise to guide multiple teams, ensuring efficient operations and an overall productive and enjoyable working environment for employees.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
What you’ll do: Responsibilities
What you can expect on a typical day:
Develop and communicate strategic goals.
Overseeing call center environments and efforts.
Manage relationships with key stakeholders.
Implement initiatives and processes to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals.
Serve as a resource for other team members based on a strong working knowledge of team's responsibilities and goals.
Lead and inspire the organization in human resource management activities including maintenance of proper staffing levels, staffing resources optimization, attainment of individual and team goals, overall alignment with performance management requirements, goals and rewards systems, employee relations, mentoring, and talent/career development.
Establish clearly defined individual performance goals and objectives; communicates these to team members through 1-on-1 meetings and performance planning and review sessions; provide periodic performance feedback and conducts annual performance reviews on all team members.
Develop leaders for succession.
Manage escalated issues and provide direction.
Evaluate direct reports on performance and complete annual performance appraisals.
Work in collaboration with direct reports to establish Individual Development Plans.
Develop and administer corrective action and performance improvement plans.
Budgetary Responsibility.
Make critical decisions on department hiring and terminations
Function as a consultant and business partner to other organizations within ADP.
Monitor various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods.
Serve as an acting backup to other leaders, providing leadership, guidance and direction to team members in the absence of the leader.
Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units.
Prepare and present reports on team performance.
TO SUCCEED IN THIS ROLE: Requirements
At least 8-10 years of people leadership experience.
At least 5 years of experience managing a call center.
Ability to communicate effectively to all levels of internal and external contacts verbally and in writing.
Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions.
Ability to work and thrive in a team environment, focused on achieving results
Ability to manage a team and develop leaders.
Ability to assess team members' performance and provide motivational support.
Ability to work both independently and as part of a team.
Exceptional client relationship building skills.
Ability to recognize basic procedural issues as they arise and escalate to the appropriate level.
Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations.
Proficient using Microsoft Office.
Bonus points for these: Preferred Qualifications
MBA or advanced degree.
Retirement Service/Define Contribution plan experience.
Proficient in the latest web technologies and working knowledge of various operating systems.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
#LI-AE1
#LI-Hybrid
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.