Job Information
Robert Half Customer Success Specialist in Los Angeles, California
Description
We are on the lookout for a proactive Customer Support Specialist to be stationed in Los Angeles, California. The role is set within a dynamic work setting and offers a short term contract employment opportunity. As a Customer Success Specialist, you will be tasked with managing user accounts, handling customer complaints, ensuring customer satisfaction, and enhancing client relations.
Responsibilities:
• Manage user accounts and privileges, ensuring accuracy and efficiency in system configuration.
• Develop and maintain relevant documentation for internal and external use.
• Provide training and supervision to assigned team members, promoting a collaborative work environment.
• Demonstrate strong critical-thinking and problem-solving abilities to address customer inquiries and issues.
• Exhibit excellent communication and customer service skills, managing customer complaints and ensuring high levels of customer satisfaction.
• Adapt and learn swiftly, taking on responsibilities in new and changing technical environments.
• Utilize skills in CRM, Database, EO/IR systems, EXPRESS, Microsoft Excel, About Time, and Billing Functions to enhance customer experience.
• Work independently or as part of a larger team, as required.
• Excel in a self-directed and motivated environment, actively seeking opportunities for improvement and growth.
Requirements • Demonstrated ability in using CRM, Database, EO/IR systems, EXPRESS, Microsoft Excel, About Time, and Billing Functions.
• A minimum of 3 years of experience as a Customer Success Specialist or in a similar role.
• Proven experience in Client Relations, Complaint Handling, and enhancing Customer Satisfaction.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize work.
• Strong problem-solving skills and an analytical mindset.
• Proficiency in using computer software and online platforms.
• A proactive approach to customer service.
• Ability to work independently and as part of a team.
• Must have a customer-oriented mindset.
• Strong organizational and time management skills.
• High level of professionalism and ethical conduct.
• Familiarity with industry standards and latest developments.
• Willingness to constantly learn and improve skills.
• Ability to handle sensitive customer information with utmost confidentiality.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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