Job Information
Signature Aviation Client Services Coordinator - QTpod in Longmont, Colorado
About Us:
QTpod is a dynamic, growth-driven company specializing in the design and production of advanced point-of-sale fuel management systems for the aviation and marine fueling industries. Our team takes pride in creating cutting-edge solutions that meet the unique needs of our customers. As part of our commitment to excellence, we foster a collaborative environment where innovation, teamwork, and individual contributions are recognized and valued.
Our Culture:
At the heart of our success is our company culture—one that emphasizes personal growth, accountability, and a shared passion for problem-solving. We believe in empowering our team members by offering opportunities for skill development and cross-functional collaboration. Whether it's tackling complex technical challenges or finding new ways to streamline production processes, we support and encourage creativity and initiative. If you're looking for a workplace where you can make a real impact, grow your career, and work with a close-knit, supportive team, you'll feel right at home here.
Job Summary:
The Client Services Coordinator (or “CSC”) is primarily responsible for receiving calls and emails from customers and processing them into Work Orders which are then assigned to Support Technicians on the Tech Support team. The CSC also assists in the processing of new customer folders, which involves contacting new QTpod clients and gathering relevant data.
Answer all incoming phone calls
Determine the nature of customers’ technical issues and prioritize accordingly
Create work orders and assign them to members of the Tech Support team
Independently handle low-tier Tech Support issues and supply orders
Perform follow-up calls with customers and refer to technicians as needed
Process new customer folders by coordinating with clients, creating work orders, and transferring part orders to production
Customer satisfaction surveys
Assist Tech Support by providing brief training on SiteMinder to customers
High school diploma (Bachelor’s degree preferred but not required)
1-3 years working in a customer service/tech support environment
Typing proficiency ≥30 words per minute
Proficiency with MS Office suite
Excellent communication skills
Friendly and affable phone demeanor
Ability to deal with difficult or angry customers
Pay ranges vary based on multiple factors including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, travel. The pay range for this position is $19.70 to $24.62 / hour .
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.
Signature Aviation is the world's largest Fixed Base Operators (FBO) network, with over 200 locations and 5,000 employees globally. This worldwide FBO network is home to essential business and private aviation support services, including refueling, hangarage, maintenance, repair and overhaul, and other world-class amenities with exceptional customer service. We are renowned for delivering an exceptional guest experience and seek like-minded team members to ensure that every interaction reflects our commitment to excellence and hospitality.
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Our Benefits:
Medical/prescription drug, dental, and vision Insurance
Health Savings Account
Flexible Spending Accounts
Life Insurance
Disability Insurance
401(k)
Critical Illness, Hospital Indemnity and Accident Insurance
Identity Theft and Legal Services
Paid time off
Paid Maternity Leave
Tuition reimbursement
Training and Development
Employee Assistance Program (EAP) & Perks
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.