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If you are a Customer Service, Order Management Specialist, looking for an opportunity to grow, Emerson has an exciting position for you! Based out of our Long Island, NY office, you will provide customer sales support for Flexim products. As a leader in the field of clamp-on ultrasonic flow measurement, Flexim offers the ideal flow meter solutions - even for the most demanding challenges.

You will be responsible to help drive sales and expand your assigned territory. Demonstrated ability to function effectively in a fast-paced team environment, while also having the ability to work independently and deliver results is essential in this role.

In this Role, Your Responsibilities Will Be:

• Provide excellent customer service by effectively corresponding with customers (internal and external) on the phone and via email.

• Responsible for processing purchase orders in close collaboration with sales team.

• Monitor orders from beginning to end to ensure on time delivery.

• Works with various software systems: Microsoft Office, Navision, Dynamics 365 and CPQ.

• Acts as liaison between Customer, Representatives, BDM and Production.

• Follow Flexim process directives:

• Teams’ calls and meetings with Customers/Sales Channel as required.

• Work with the accounting department to set up new customer accounts.

• Sends “Thank you for your Purchase Order” and standard lead times within 24-48 hours of receiving PO.

• Checks for PO correctness and completeness.

• Checks for Past Due or Over Credit Limit upon receipt of PO. Communicate findings to accounting and customer.

• Enters PO into ERP system (Navision).

• Ensures all documents are collected and uploaded to each sales order in Navision (PO, FAST form, CPQ Quote, Tax Information, Trade Screening results, and Customer Checklist as required

• Sends order confirmation once a ship date is assigned.

Who You Are:

A self-motivated individual who’s able to work in a fast-paced business environment with excellent communication skills and the ability to multi-task and handle changing priorities depending on customer needs.

For This Role, You Will Need:

• High school diploma or equivalent

• Two (2) years of related experience

• Customer service experience

• Excellent organizational and communication skills

• Legal authorization to work in the US

Preferred Qualifications that Set You Apart:

• Microsoft Office Experience

• Technical proficiency

• Dynamics 365 experience

• Experience with ERP systems

• Interest in learning flow measurement technologies and applications

• Data Entry

• Sales skills/abilities

Our Offer To You:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, profit sharing retirement, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values (https://www.emerson.com/en-us/perspectives/culture-and-values) and about Diversity, Equity & Inclusion at Emerson (https://www.emerson.com/en-us/careers/diversity-and-inclusion) .

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is $55,000 - $65,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to the role.

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WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Requisition ID : 24012870

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.