Job Information
Charles Schwab Senior Manager, Retail Sales Product Management/Transformation in Lone Tree, Colorado
Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
The Practice Intelligence team sits within Schwab’s Retail Sales Operations business to support our client-facing professionals and drive scale into their daily experience. Our strategic and operational support help identify new clients and deepen existing client relationships with the ultimate vision of delivering an industry-leading wealth management experience as a trusted advisor. As the Practice Intelligence Sr. Manager, you’ll be responsible for setting strategic vision and providing guidance, actionable data-driven insights, and innovative technology to enhance the Financial Consultant experience, ultimately driving client engagement, improving efficiency, and driving business growth.
We collaborate with a broad set of stakeholders, field partners, executive leadership, data science/analytics, product/technology, and marketing to fulfill the vision. The Sr. Manager, Practice Intelligence will initially support creation of a new financial consultant homepage that brings together multiple layers of data, insights, and artificial intelligence to help streamline how they manage their practice. As new intelligence capabilities are developed, the Sr. Manager will be responsible for providing rep-experience oversight, product development guidance, and opportunities to integrate into daily workflows.
Do you want to positively impact high-profile Schwab client-facing professionals who manage billions of dollars in assets? Are you obsessed with solving customer problems and passionate about the full end-to-end client experience? Do you bring strategy-to-execution mindset and an appreciation for technology? We’d like to talk to you.
In this role, you will report to a Director – Retail Sales Operations.
What you will do
Act as the business owner for Practice Intelligence - own all business aspects of the program ultimately championing our Sales professional’s needs.
Opportunity Assessments – Define the business need. The assessment involves identifying the issue, defining the problem, creating project plans, analyzing data to inform potential solutions, partnering with our digital teams to define the product solution, and, finally, communicating to senior executives and client facing representatives alike.
Roadmap Development - Support annual planning process, support business cases for investment, and own evolving roadmap.
Stakeholder Management - The business owner plays a major role in stakeholder management, working closely with marketing and sales leadership.
Partner Management - The business owner manages the relationships with key partners (e.g., Sales teams, product teams, marketing, data and analytics, etc.) acting as a funnel to aggregate and prioritize feedback to the product owner.
Business and Impact Analysis - Analyze the day-to-day business performance identifying pain-points and devising and executing impact of solution rollouts in partnership with our Data & Analytics organization.
Field Activation -Develop and own a portion of the Field activation plan, monitor adoption, and engage relevant business partners to drive adoption.
What you have
To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have.
Required Qualifications :
Bachelor's degree
Program Management – 5+ years of full-time experience managing all aspects of a product. Setting vision, developing business cases, and executing against strategy.
Superior analytical skills – 2+ years of data analysis experience in Excel and Tableau and translating insights into concise, executive-level presentations using PowerPoint.
Proficiency in Salesforce CRM
A bias for action - the ability to operate autonomously, overcome obstacles, tackle challenges creatively, and successfully execute (at times) under tight deadlines. Curiosity for learning the intricacies of the business, systems, and processes is a must.
Preferred Qualifications :
MBA
Technology Fluency -ability to converse with technology and product teams and comfort being part of high level architectural, platform, and delivery conversations. Tableau, Microsoft Teams, an/or data infrastructure proficiency is a plus.
Domain Knowledge - Some background in Financial Consultant / advisor responsibilities and corresponding products and programs while not essential, is valued.
Ability to thrive in ambiguity -exploring new, yet untested concepts, ideas, programs and tackling new problems that require working with a wide variety of partners to find solutions.
Background - Financial Services industry experience, while not essential, is preferred.
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
CO Salary Range: USD $140,000 - $160,000 / Year
What’s in it for you:
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.