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Cisco User Experience Researcher - Slido in London, United Kingdom

Become a part of our team that is responsible for fueling the know how behind the future of Slido. We’re looking for a User Researcher, who will work closely with our product teams in communicating customer insights and building the user experience millions of people worldwide love.

You will be working on a product that has transformed how event organizers and company leaders engage with their audiences around the world. A deep passion for customers to deliver amazing experience and value for our users is essential.

Your role

  • Work closely with a cross-functional team of engineers, product managers and designers in defining our product strategy

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Define, and conduct exploratory user research aiming at understanding our customers and our competitor landscape

  • Directly influence the way our products evolve by digging deeper into customer use cases, market insights, stories and artefacts

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Analyse data to understand and document customer journeys and processes

  • Build upon our user research practices and methodologies with the goal of being a world class user research team

Your profile

  • Previous experience in user research, with passion for exploratory qualitative research to identify needs, problems or opportunities

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You love finding what makes people ‘tick’ by analysing their behaviours, actions and motivation

  • You are comfortable with owning a user research strategy including collection and analysis of both qualitative and quantitative components

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You have no issue synthesising quantitative with qualitative data into understandable and actionable insights

  • A strong communicator and you have previously partnered with the product and technical teams

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You are an advocate of a data enabled, user-centered product development

  • Bachelors or Masters degree in Sociology, Anthropology, Psychology or Human Computer Interaction is a plus!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.