Live Nation Specialist, Pricing Operations - UK & Ireland in London, United Kingdom
Location: London or Manchester, UK
Line Manager: Senior Pricing Manager, UK & IE
Contract Terms: Full Time, Permanent
Ticketmaster Music is a passionate team dedicated to supporting the needs of the world’s biggest touring artists (and their promoters, agents, and managers). Tasked with building Ticketmaster’s relationships with the Artist community, this entails being on the pulse of where the business is moving through discussions with major industry players, informing the Artist community of the latest developments within Ticketmaster, assisting with the operations of events, acting as a resource to help maximize ticket sales and awareness, driving incremental revenue throughout the tour cycle, and understanding Artist needs and how Ticketmaster can serve them with new Products and Services.
Within Ticketmaster Music, the Global Pricing team plays a critical role – an invaluable resource for top tours to price their tickets to market and capture fair value on their events, ensuring we sell the right ticket, to the right fan, at the right price.
The Specialist, UK & IE Pricing Operations is responsible for assisting with operational best practices for Ticketmaster’s growing pricing business in the United Kingdom and Ireland. The role works with the pricing team to build relationships with artist and promoter clients in support of their goals. This role works to ensure successful setup, pricing execution, and settlement of pricing events. Working in a fluid environment, this role must adapt to change, provide quality service, and work with cross-functional teams to ensure the pricing workflow is optimized and stable.
WHAT YOU WILL BE DOING
Provide quality assurance by building and checking events for optimized operational setup.
Assist with Pricing overall strategy, such as pricing events, inventory management and events’ settlement.
Provide support to the Pricing team and Clients particularly related to onsale management.
Build and provide ad hoc client reporting.
Prioritize escalations efficiently based on client and business needs.
Engage with internal support teams to ensure systems are in place to support pricing needs.
Monitor major onsales and ensure Pricing escalations are resolved as quickly and efficiently as possible.
Identify ways in which to improve personal, team and business performance.
Be vocal in raising trends or concerns to leadership teams.
Work with cross-functional groups, including - but not limited to - tour execution, marketing, finance, event operations, legal, product teams, data teams, etc., to initiate and execute ad hoc projects within the constraints of tight, and often fluid, time deadlines.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
Strong knowledge of the Ticketmaster Host system, event build process, and settlement
Understanding of the business dynamics between venue, promoter and artist
Must be proficient in Excel, Word, Outlook, and PowerPoint
Experience in Airtable preferred, but not required
Ability to think through, evaluate and solve problems logically and efficiently
Strong organizational skills and meticulous attention to detail
At least 2 years of work experience
Ticketing experience required
YOU (BEHAVIOURAL SKILLS)
Exhibiting characteristics of integrity, honesty, discretion, loyalty and kindness to peers
Ability to build relationships and work collaboratively
Highly effective communication skills – written and verbal
Good interpersonal skills, positive attitude and ability to work effectively with a range of people and personalities
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
#LI-Hybrid #TM #LI-CG1
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.