Job Information
Amazon Operations Analyst, RI Operations in London, United Kingdom
Description
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The AWS RI Operations Team is in need of a driven, analytical, and process-oriented individual to own the creation and processing of Reservation Product transaction requests.
We're looking for a motivated self-starter who is excited to escalate systemic issues, identify opportunities for improvement, has experience meeting strict SLAs, is comfortable working from a ticket queue, and has a passion for accuracy.
Please note this role will require UK nationality requirements to be met.
Key job responsibilities
Process and audit Reservation Product transactions such as: cancellations, purchases, migrations, and modifications while adhering to Legal, Security, and Compliance requirements
Occasionally act as escalation point for Reservation Product requests and issues
Investigate data discrepancies, quickly establish root causes, and propose appropriate solutions
Vocally self-critical to allow for self-correction of errors
Communicate effectively across all related channels to ensure transparency of process
Occasionally retrieve and evaluate data using Excel and other data management/BI systems
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We are open to hiring candidates to work out of one of the following locations:
London, GBR
Basic Qualifications
2+ years of relevant professional experience (e.g. Analytics, Finance, Accounting, Compliance)
Experience working a queue of requests and meeting SLAs and proficient in Excel
Experience navigating a knowledge base and following Standard Operating Procedures (SOP)
Preferred Qualifications
- Existing knowledge of AWS Reservation Products and tooling
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).