Job Information
Amazon Mass Account Manager, Global Mile in London, United Kingdom
Description
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online around the world, this is your chance to make history.
About Global Mile Team: Amazon is committed to supporting businesses become successful Selling Partners. Fulfillment By Amazon (FBA) provides sellers with fulfillment services to store products in Amazon's fulfillment centers, which Amazon will pick, pack, ship, and provide customer service to enable FBA sellers to scale their business and reach more customers. Often, Selling Partners may procure inventory from overseas origins, such as China, South-East Asia, requiring them to navigate the complexity of international freight-forwarding, shipping, and customs clearance. Global Mile team solves for this Selling Partner pain-point by offering Amazon Global Logistics solutions, with full suite of international shipping, customs clearance and storage solutions. In summary, with FBA, Selling Partners get free shipping to an Amazon fulfillment center, and with Amazon Global Logistics, the same Selling Partners get an integrated, affordable, and reliable, one-stop operating solution to ship inventory from international locations to the fulfillment centers in US, EU, UK and JP.
About the role: Our high-growth team is seeking smart and ambitious Mass Account Manager to join the Global Mile Adoption team. Key objective for this hands-on role includes driving adoption of Amazon Global Logistics products and services by small (S) and medium (M) size FBA (and other Amazon business) Sellers to create a one-stop-shop shipping experience for our Selling Partners. You will drive mechanism and process based 1: many or 1:1 communication with M/S Sellers to prospect, qualify, onboard and convert Sellers into the program. Through ever evolving process driven communication channels, you will drive seller satisfaction and retention to encourage repeat business and long-term partnership with the Selling Partners. Your superior communication, organizational and technical skills will enable you to operate in a fast-moving and sometimes ambiguous environment. This role provides ample opportunity to develop original ideas, approaches, and solutions in a competitive and fast-moving environment.
Key job responsibilities
Recruit Medium / Small FBA/MFN Sellers for Global Mile’s suite of services to meet or exceed sales targets (Sellers launched, volume, revenue, etc.)
Prospect and foster Amazon Global Logistics products and services adoption by Medium/Small size Sellers through 1: Many communication channels.
Provide mass training to help Seller quickly ramp up.
Identify opportunities for Seller account growth by having a thorough understanding of Amazon’s diversified offerings
Conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.
Build relationships with multiple internal and external stakeholders through remote and face-to-face meetings
Implement account management best practices and SOPs into the business development framework.
Ownership of Account Management activities including forecasting, troubleshooting, seller education, etc. This may include tracking and analyzing metrics to measure Seller Experience and performance.
Ownership of operational requirements related to onboarding new sellers to Global Mile.
A day in the life
This individual will demonstrate both a strong sales and business development interest / background that enables them to successfully identify and convert opportunities with a high degree of customer obsession. Account Managers will be prospecting Sellers on a daily basis, developing pipeline management plans, and deliver results based on aggressive on-boarding and conversion goals. This position will be prepared to work in a high-volume and fast-paced environment and with cross-functional teams, globally.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock
About the team
Global Mile is a globally based team comprising of Product Managers, Program Managers, Strategists, Analysts, Marketers, Sales and Operations Managers to enable an array of Ocean Freight, Customs Clearance solutions and to innovate with Destination Storage, Global Placement solutions, that improve speed in transportation, reduce landed costs, and enable sellers to reach Amazon customers across international marketplaces.
We are open to hiring candidates to work out of one of the following locations:
London, GBR
Basic Qualifications
Bachelors degree
Relevant experience in customer-facing role via sales, account management or other function.
Preferred Qualifications
Experience with SQL
Intermediate knowledge of 2x or more EU languages, with ability to converse with customers.
Documentation skills
Logistics sales experience
Experience delivering sales results in an account management business unit
Experience setting and achieving sales goals while not compromising on the quality of the work
Experience planning, prioritizing, and meeting deadlines through process improvements and communication practices
Written and verbal communication skills
Quantitative analytical skills
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).