Janus Henderson Investors Investment Services Coordinator (FTC, Maternity Cover) in London, United Kingdom
We are a leading independent global asset manager, dedicated to delivering the best outcomes for our clients through a highly diversified range of actively-managed products. We are truly global, supporting our individual and institutional investors across a range of products, encompassing equities, fixed income, multi-asset and alternatives. Our high-energy and collaborative culture at Janus Henderson helps our client achieve their goals and ensures that our people love the place they work. The department Distribution is responsible for the marketing, promotion and ongoing development of our product offering, for both institutional and intermediary channels globally. Distribution is a trusted partner to our clients and we enable investment solutions through active management. Areas within Distribution consist of Sales, Global Marketing, Global Product and Investment Trusts. The sales support team is part of the EMEA & Latin American Distribution team and supports the Continental European businesses in servicing wholesale and intermediated segments. To enhance sales by providing comprehensive and carefully planned proactive client service and regional sales support. In doing so, develop close working relationships with clients and gaining a clear understanding of their requirements. Overview of the role You will provide general support to the US Offshore sales team as well as the wider LatAm sales team. Duties and responsibilities You will: + Be a point of contact for all salespeople for any request. + Help collate any required information that the sales team/client has requested in a timely and accurate manner. + Provide general support to the US Offshore sales team as well as the wider LatAm sales team. - Be a point of contact for all salespeople for any request. - Help collate any required information that the sales team/client has requested in a timely and accurate manner. - Provide help with the proof-read of translations in the relevant language. - Ensure updated marketing material is always available for relevant regions and distribution channels. Include materials such as factsheets, presentations and investment processes etc. - Coordinate and send out monthly/quarterly fund updates for relevant regions. - Learn how to use different internal and external systems to general reports. - Learn and coordinate the on-boarding of new clients, both Legal and Operationally. - Liaise with operations team, and external Transfer Agent regarding new rebate set ups, and any existing client’s issues, to ensure timely payments are made to clients. - Help with the general maintenance and respond to queries from the team’s shared Inbox. + Gain a greater understanding of Janus Henderson’s products as well as Asset Management knowledge. - Attend different fund manager calls, meetings and events. - Listen to the different videos/webcasts available. - Attend appropriate internal and external courses. - Communicate internally any relevant fund updates. + Coordinate with sales and Marketing teams all the relevant roadshows: - Help with the general planning of the events. - Assist Sales Managers when required in the provision of marketing materials for meetings and lunch presentations. - When attending, take notes on fund manager’s comments and client questions. - Provide help with the follow-up of the event. + Monitor and report on sales and trading activity: - Get a deeper understanding of the internal systems used and be up to date with any changes or updates to inform the team. - CRM activity logging (Phone call/meeting/roadshow activity) - Check daily trades to ensure everything is correct and report any unusual activity - Update any information on Contacts and Accounts as requested by the sales team to ensure the client database is accurate and comprehensive + Liaise with internal departments and outsourced providers: - Due to the nature of the role the candidate will receive many diverse queries which will mean gaining exposure to different teams. - The candidate will need to maintain a good relationship across the firm to ensure the information needed is provided in a timely manner. + Attend training and develop relevant knowledge, techniques and skills. - To maintain a thorough knowledge of Janus Henderson’s philosophy and product range. - Keep up to date with Janus Henderson’s Fund Manager’s market views and forecasts for regular and carefully planned onward transmission to clients. - Take personal responsibility for acquiring the relevant technical skills and knowledge needed to perform successfully the role. + Carry out additional duties as assigned. Supervisory responsibilities + No Technical skills and qualifications + IMC and/or equivalents are desired. + Foreign language fluency: Spanish is essential, any other languages are welcomed. + Good communicator. Appreciates need for consistency within company's branding and marketing mix, especially when responding to clients. Experience of client contact useful. + Computer skills: Must be adept in use of MS Office 2000 or later, particularly Excel, Word and PowerPoint. Experience with Salesforce, Morningstar and Bloomberg is helpful, but not essential. + Literacy and Numeracy: Ability to demonstrate a high level of literacy. Able to understand pricing calculations and basic business finance. + Business and Communication Skills: Must be an excellent face-to-face and telephone communicator. Ideal background would be in business support services or similar. Competencies required In addition to putting clients first, acting like an owner, and succeeding as a team, the competencies for this role include: + Dedicated, take pride in their job and have an eye for accuracy and layout. + Capable to work under pressure and to act on own initiative is critical. + Good interpersonal skills - ability to liaise confidently at all levels. + Team player – able to work effectively with all members of the team and other individuals throughout the company. + Flexible and able to adjust quickly to business requirements. Ongoing competence in the role to be assessed, in line with applicable regulatory requirements, by: + Annual performance appraisal + Completion of all assigned compliance training + Annual attestation (Knowledge and Competence in-scope roles only) Compliance requirements At a minimum the role will require you to: + Place the interest of Janus Henderson’s Clients first, act in accordance with TCF (Treating Customers Fairly) principles + Understand and follow laws and regulations applicable for your role, seeking the help of your supervising manager or Compliance if additional guidance is required + Understand and abide by all Janus Henderson policies applicable to your role, and seek support/guidance of the policy owner guidance when required + You are ultimately accountable for your actions and responsible for seeking further information on any or all of the above as necessary. For those in scope of Knowledge & Competence (MiFID II) + Knowledge of financial markets, financial markets function and the impact of economic figures and national/regional/global events on markets + Understanding of issues relating to market abuse and anti-money laundering + Annual attestation Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion). All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.