Job Information
Dubai Holding Guest Service Assistant – Telecommunication - Jumeirah Carlton Tower in London, United Kingdom
Guest Service Assistant – Telecommunication - Jumeirah Carlton Tower
About Jumeirah & the Hotel:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Situated in the heart of Knightsbridge, one of London’s most exclusive neighborhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury.
Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination restaurant La Maison Ani.
About the Job:
An opportunity has arisen for a Housekeeping Porter to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
Check the e-mail inboxes for important messages.
Check all the instruments in the department, all the PC consoles, Business Centre, Opera and all the stationary in the department as well.
Handle messages for in-house, expected and external guests.
Escalate any concerns of the guest satisfaction to the senior colleague on duty immediately.
Cross check all wakeup calls before leaving the shift.
Ensure that all HotSOS requests are responded to in a timely manner – once escalation occurs, ensuring that follow up is done immediately with department concerned.
Ensuring that all E-Butler messages are responded to within 60 seconds and forward to correct departments.
Handling all basic requests for Front Desk, Guest Relations or Concierge.
Forwarding calls to the Front Office Department only if necessary.
Ensure strict control is adhered to when receiving and returning keys and whilst possession.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Previous experience within a similar role.
Ability to communicate fluently and confidently in English, both written and verbal, to cater to diverse guest needs and preferences.
Proven track record in a guest-facing role within the hospitality industry, preferably in a 5-star hotel environment, demonstrating a commitment to excellence in guest relations.
Strong interpersonal skills and the ability to resolve guest concerns or complaints promptly and effectively, always maintaining a positive and professional demeanor.
Keen attention to detail in managing guest requests, reservations, and preferences to deliver memorable experiences and uphold the hotel's reputation for unparalleled service.
Ability to multitask and thrive in a fast-paced environment, with the flexibility to adapt to changing priorities and guest needs while maintaining composure and professionalism.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…
Competitive salary + excellent service charge
28 holidays inclusive of Bank Holidays
Extra holiday for significant Birthdays (21.30.40. etc.)
Life insurance
Next pension
Jumeirah perks website access – discount
F&B and Spa treatment discount
One and a half times pay for work during bank holidays
Dry cleaning of uniform or Business attire
Meals on duty
Employee assistance programs
Wellness benefits – Chiropodist, Flu jabs, and more!
Taxi service after hours
Social events & recognitions programs
Ongoing training & development
Weeding/Baby gift
Cycle scheme
Internal transfer scheme
Eye test and discount for VDU users
Dental cash back plan
External transfer scheme