Job Information
MUFG Director, Operations Portfolio Manager in London, United Kingdom
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Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
OVERVIEW OF THE DEPARTMENT/SECTION
Mitsubishi UFJ Financial Group (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG has a global network with 1,100 offices in over 40 countries. The Group has over 140,000 employees, offering services including corporate banking, commercial banking, retail banking, wealth management, investment banking, capital markets, personal and corporate trust, and transaction banking.
The Group’s operating companies include MUFG Bank, Ltd., Mitsubishi UFJ Trust and Banking Corporation (Japan’s leading trust bank), and Mitsubishi UFJ Securities Holdings Co., Ltd., one of Japan’s largest securities firms.
The Operations Division provides timely, accurate and appropriate operational services to both internal and external customer of MUFG across various entities and locations.
‘EMEA Operations’ represents MUSE Operations, London and the regional Operations Office for EMEA (aka EOO)
NUMBER OF DIRECT REPORTS
12 direct reports
MAIN PURPOSE OF THE ROLE
To plan, direct and govern the Regional and International Operations portfolio of investment and (in-scope) expense projects, ensuring quality, outcomes, timelines and cost requirements are met. The change being delivered could be both non-IT (including but not limited to creation of a new procedure or standard or new control(s); Redesign of a business process as led by the relevant Operations function; Organizational change management; Regulatory impact assessments) and IT related (including but not limited to creation of or enhancements/revisions to an application, creating a database, or system migration).
To recruit, line manage and develop staff and / or matrix manage project delivery staff to deliver across the portfolio of work on time and on budget.
To be a senior programme / portfolio management SME and use their expertise to manage delivery, resolve conflict and mitigate change risk and advise the business on decisions relating to change using key tools such as portfolio roadmap, critical path analysis, earned value analysis.
To manage the delegated authority from the relevant governing authority e.g. MUFG Bank GOPD and MUSHD for delivery in their portfolio empowered to drive through delivery to achieve required benefits on behalf of their AE.
To create and manage the portfolio delivery Roadmap and critical path making appropriate prioritization decisions and interventions on individual projects / programmes to control overall portfolio delivery / “doability”.
To engage key staff in regional and international Operations (as well as other key stakeholders from other departments) who are impacted by the portfolio of investment and (in-scope) expense projects. On individual projects, oversee and validate that the staff engagement plan for each project is comprehensive and identifies the correct audience(s) as in scope.
To provide accurate, and concise, point in time reporting to all stakeholders generated from golden source tools including the General Ledger, and PPM (Portfolio, Programme, Project Management) tools. To provide updates to all oversight committees ranging from EMEA ExCo, EMEA Delivery Forum, EMEA Risk committees etc.
Responsible for portfolio delivery within governance / KPI’s.
The candidate will need extensive experience in Banking / F.I, with strong stakeholder experience with first-hand knowledge of Banking products. Strong communication and interpersonal skills is a must, and candidate must have a well organised structured approach to managing large programmes/projects and working with senior stakeholders.
KEY RESPONSIBILITIES
Maintain alignment of the delivery portfolio to regional and international Operations strategy; change controlling the delivery roadmap / critical path if priorities change. Ensure that the delivery portfolio aligns to the MTBP of regional and international Operations and be able to explain deviation from the MTBP as and when this occurs.
This will be through both Annual Planning and within the financial year when unplanned projects need to be prioritized against planned projects
Project outcomes will be described tangibly / in enough detail to justify the cost of delivery / cost of ownership after project go live and scrutiny by both the regional and international Operations Accountable Executive (and it’s management team aka Pillar Heads) as well as from MUFG Bank GOPD and MUSHD
Success will be the measured delivery of portfolio of the mandated projects to the Accountable Executive, at the point transferring into Business as Usual
Ensure that the portfolio (and all its constituent projects / programmes) are compliant to minimum quality standards defined in the project delivery policy / process / procedures. This includes being complete (in terms of data capture as specified in the toolset and documentation standards); current (no stale data as in missed dates); and accurate (maintained with the latest update).
This will be through regular and proactive use of reporting provided by central Chief of Staff change function; and regular 1:1’s with staff delivering the portfolio of work
Regular catch-up with peers / risk control owners in other departments who have vested interest in quality project delivery
Using golden source data to submit updates to oversight / executive committees instead of off-line data sources
Sign-off all deliverables assigned to the Portfolio Manager roles in the project delivery lifecycle RACI and roles and responsibilities
Define and track the delivery of project outcomes and benefits in order to justify the business case, working with the Accountable Executive and relevant Pilar Head to prioritse the project for delivery.
Use subject matter expertise and experience to challenge the delivery of all projects and programmes within the portfolio in order to assure / attest on time / on budget / in scope delivery.
Ensure the portfolio committee remains in governance: that meetings are quorate, the Terms of Reference are reviewed at least annually, and that the portfolio committee has visibility / transparency of portfolio delivery status, change and risk.
Management of baseline (budget, scope, outcomes / benefits, timeline)
Approval of change
Approval and closure of mitigating actions for escalated risks and issues
Approval of project go live and capture / logging of Accountable Executive Attestation at go live
Approval to close project following update as to lessons learned and project closure reports
Approval of every project business case (benefits vs cost)
Set up effective communications within the project and programme teams within the regional and international Operations portfolio. Feed back constructive continuous improvement suggestions to the Central PMO team. Get involved in delivery of updates to the project delivery framework at MUFG.
Other Responsibilities include:-
Setup and manage regional and international Operations Portfolio Committees
Plan, manage and execute strategic initiatives and projects for regional and international Operations supporting their respective business plans / wider strategy.
Ensure solid portfolio governance and communication across stakeholders including AE’s (Accountable Executives, affiliates, Technology and all applicable support areas
Manage the overall portfolio of projects; as overall programme manager or via direct project Manager reports.
Produce portfolio MI, create and deliver project work plans and revise as appropriate to meet changing needs and requirements, adhering to CR processes.
Identify resources and assign responsibilities.
Manage day-to-day operational aspects of the portfolio/ programmes and project(s) therein
Manage IT vendors, consultants, contractors as appropriate. Centralise portfolio demand and work closely with procurement to ensure appropriate governance and delivery is efficient / cost effective as possible.
Ensures project documents are complete, current, and appropriately stored aligned to PDLC and Tokyo / H/O standards where applicable (i.e Chukei and Gyokei processes).
Competent in managing to established project methodology and best practice.
Works closely with relevant business and technology stakeholders across regions to ensure effective and efficient implementation of the project(s).
Understands project budgeting; scheduling expenditures; analysing variances and initiating corrective actions.
Submits project status reports to stakeholders; coordinates and provides updates to steering committees; anticipates and reacts to change
Line management responsibilities – including agreeing objectives and performing appraisals.
Managing the full project lifecycle from initiation to closeout adhering to the PDLC and liaise with Audit as required.
Identifying & managing inter-dependencies with other programmes/projects within the Business portfolios and external to it.
Coordinating project implementation "Go-Lives".
WORK EXPERIENCE
Essential:
Minimum 10 years proven track record delivering programmes and projects to financial institutions within time and budget.
Demonstrable experience of:
Investment budget management – accurate forecasting of cost categories; management of “estimate at complete” vs budget; budget change control (at individual project, programme or holistically at portfolio level). Demonstratable insight into controlling cost e.g. no actuals being committed before budget approval and planning / interventions that need to be made if approved budget (vs committed budget) is at risk of being exceeded
Investment project allocations agreement – working across stakeholders to agree how project costs (budget, increase to on-going expense budget) and benefits and gaining commitment that these costs are factored into their department business plans. Reporting of aggregated view of project allocations across portfolio.
Delivery resource review and attestation of on time portfolio delivery (“feasibility”) – working across resource supply teams to confirm the availability of required capacity to deliver the portfolio; overseeing project manager progress to securing resource or re-planning project delivery timelines avoiding “crisis escalation” except in genuine cases of inability to secure a rare skillset.
Portfolio Management Subject Matter Expertise –managing delivery across a portfolio of potentially unrelated projects (except for being related to regional and international Operations), resolving conflict, delays and mitigate change risk and advise the business on decisions relating to change
Portfolio governance design and delivery – delivering regular and relevant reports to portfolio committees / or more senior management / executive forums. Regular, proactive maintenance of the portfolio committee terms of reference and minute taking / management. Regular review and challenge of all Risk, Assumption / Action, Issues, Dependencies/ Decision (RAID) logs within the portfolio; and creation of portfolio level RAID items ensuring they are not “stale”.
Document Management – ensure all project, programme and portfolio artefacts are consistently structured to standards and maintained for ease of reference by second / third line of defence and by Central PMO.
Annual portfolio planning – structuring the portfolio book of work within assigned budget target and following company standards (timeline for delivering the planned portfolio, data quality, transparent reporting of progress, proactive escalation of risks and issues)
Project, Programme and Portfolio closure – ensuring that the portfolio is “cleanly” closed and all “open” project items are risk accepted or closed within budget.
Preferred:
Strong knowledge of banking regulations and running regulatory projects.
Good understanding of financial products and front-to-back processes.
Demonstrable track record of managing multiple stakeholders and building relationships across diverse skill sets and across the organisation.
Experience of working with and negotiating contracts for vendors and consultancies
Coaching, mentoring and leadership skills
Proven experience and expert understanding of delivering through full project lifecycle SDLC/PDLC using waterfall and agile approaches
Excellent communication skills and the ability to communicate at all levels.
Proven experience of managing budgets.
SKILLS AND EXPERIENCE
Functional / Technical Competencies:
Essential
Financial – cost categorization (capital vs expense)
Project / programme / portfolio management including change control (of one of or a combination of scope, budget, plan, benefits change to baseline)
Project / programme / portfolio baseline control and management
Delivering projects / programmes / portfolio from annual planning, delivery prioritization, delivery and closure
Lessons learned / post implementation review delivery
Change Risk management
Familiarity with / experience of adhering to key controls (including SOX, project delivery standards, third party risk management, operational resilience management, operational risk management, data protection, financial services regulations)
Portfolio management
Creation / planning of a portfolio (annual planning)
Delivery of a portfolio
Reporting (including executive reporting)
Risk and issue management
Roadmap and critical path management
Financial control / management
Resource (demand and supply) management
Structuring governance (including Terms of Reference definition & management)
Education / Qualifications:
Essential
- Degree level education
Preferred:
- Relevant qualifications/accreditations e.g. Prince2, PMI, Six Sigma or other.
PERSONAL REQUIREMENTS
Excellent communication skills
Results driven, with a strong sense of accountability
A proactive, motivated approach.
The ability to operate with urgency and prioritise work accordingly
Strong decision making skills, the ability to demonstrate sound judgement
A structured and logical approach to work
Strong problem solving skills
A creative and innovative approach to work
Excellent interpersonal skills
The ability to manage large workloads and tight deadlines
Excellent attention to detail and accuracy
A calm approach, with the ability to perform well in a pressurised environment
Strong numerical skills
Excellent Microsoft Project, Microsoft Office & Other Project Management tool skills
For Managerial/Senior roles
A confident approach, with the ability to provide clear direction to your team
Excellent managerial/leadership experience
The ability to lead a high performing team
A strategic approach, with the ability to lead and motivate your team
The ability to articulate and implement the vision/strategy for the regional and international Operations
PERFORMANCE AND DUTIES
The role holder will be assessed in accordance with their employing entity’s performance framework and process with relevant input obtained from the dual hatting entity as relevant.
As duties and responsibilities change, the job description will be reviewed and emended in consultation with the role holder. The role holder will carry out other duties as are within the scope, spirit and purpose of the role as requested by their line manager or Department Head.
MANAGING CONFLICTS OF INTEREST
The role holder will have responsibilities for both MUFG Bank and MUFG Securities EMEA plc.
The role holder will be required to perform their duties and responsibilities on an entity neutral basis, without favour.
The role holder is required to follow regulatory requirements applicable to ensure each business is appropriately supported and to maintain the legal entity integrity of each of MUFG Bank and MUS.
Working terms are dictated by functional mandates, the terms of the Dual-Hat Arrangement Agreement in place between MUFG Bank and MUFG Securities EMEA plc and any other relevant agreements entered into between MUFG Bank and MUFG Securities EMEA plc.
The role holder will have responsibility for identifying and resolving where there may be a difference or conflict in needs between MUFG Bank and MUFG Securities EMEA plc, escalating to their manager where required.
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
Our Culture Principles
Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute