Job Information
Kuehne+Nagel Customer Care Specialist – Government & Defence in London, United Kingdom
Fantastic opportunity for an Air Logistics Customer Care Specialist to join our team in Heathrow!
Your Role
The Customer Care Specialist will be responsible for managing end-to-end operations for our customers in the government defence sector. You'll be providing proactive customer service, problem solving, collaborating with our sales colleagues and ensuring that our Operational Care Centres have all of the necessary information (including systematic information) to be able to execute on behalf of our customers.
Your Responsibilities
Responsibility for handling and coordinating the entire end-to-end process of Air Logistics (export/import) shipments
Advise and consult customers to ensure requirements are met and build strong customer relationships
Monitor customer shipments in order to proactively update customers and problem solve by collaborating with other stake-holders, as well as documenting and investigating any issues that arise
Ensure that compliance with company, industry and legal standards is adhered to across the function
Supporting the sales team in gaining, retaining and implementation of clients, including developing and on-boarding new customers and additional lanes of business from existing customers
Supporting the operational team in daily activities and in industry-related questions and requirements
Your Skills and Experiences
Demonstrated experience in Air Logistics (import/export)
Ability to understand and execute new processes
Strong customer service orientation
Computer literate – Excellent knowledge of MS office features, especially excel
Ability to work on own initiative and as part of a team
Respectful of company confidentiality and compliance regulations
Excellent organisational skills and strong interpersonal skills
Good Reasons to Join
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.