Job Information
Aztech IT Solutions 2nd Line IT Support Technician in London, United Kingdom
About The Role
Aztech IT has grown from strength to strength since 2006 and was recently recognised in Britain's Best 50 Managed IT companies. We pride ourselves on having a team ethos and employee-centric environment.
Aztech IT are seeking a customer focused, 2nd Line IT Support Technician to join our Service Delivery Team, based on client sites in London.
The successful candidate will be part of our first response team and will ensure that our customer receives an excellent and consistent service experience.
You will be a 2nd Line IT Support Technician, a motivated, natural problem solver with the capacity to work in a fast-paced environment It is essential to have a passion for technology and provide outstanding customer service.
Key Responsibilities
Providing efficient and effective customer service to end users and other stakeholders providing remote and desk side support at clients sites in Holborn, Shoreditch and South Kensington.
Acting as the first point of contact for technical service requests
Logging and maintaining support issues detail throughout a service ticket lifecycle
Responding appropriately to more complex problems through escalation
Prioritisation and management of workload to ensure client SLAs are met
Supplying a high standard of customer service in line with Aztech IT’s standards
Owning, managing, and resolving incidents, completing requests and change requests in line with our SLA’s
Delivering against our KPI’s
Skills / Attributes Required
Minimum of 3 years demonstrable experience supporting internal IT users both remotely and deskside.
Clear and confident communicator at all levels and abilities.
A proven problem solver and good asset management.
Able to deliver and troubleshoot complex technical solutions.
Strong communication and documentation skills.
Adaptable & flexible.
Good time management and prioritisation skills.
Good Technical knowledge
Office 365
Windows Server (installing OS on server)
Active Directory
Windows 10
PC & Server hardware
Networking (cabling/patching, creating network diagrams)
Desired Certifications
MCITP: Server Administrator or MCSE: Windows Server
MCSA
Package Details
Salary is up to £40k pa depending on experience and accreditations
24 Days Holiday - Increasing to 26 days with 3 years+ service
The hours of work are 37.5 per week, Monday to Friday.
Based in Shoreditch / Holborn / South Kensington
Benefits
Excellent training / development opportunities - The Aztech Academy
Paid technical training portal and exam bonus - LinkedIn Learning
Perkbox - Hundreds of different perks delivered to your mailbox weekly
Health cash plan - This includes gym discounts.
Paid for company nights out
To apply for this role, you must be eligible to work in the UK and have working rights in place at application stage.
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