Campus Pride Jobs

Assistant Director of Ticket Operations

Requisition ID: 2025-8709

of Openings: 1

Location: US-UT-Logan Category: Athletics Position Type: Benefited Full-Time Job Classification: Exempt College: Finance and Administrative Service Department: Ticket Operations Advertised Salary: Minimum $50,000; Commensurate with experience, plus excellent benefits

Overview The Assistant Director of Ticket Operations will assist in the overall duties of the University Ticket Office, with a primary focus on supporting University Athletics stakeholders. This role is responsible for setting up ticketed events within the Paciolan system, overseeing game day operations, and providing excellent customer service to various university and community stakeholders. The Assistant Director will also support Fine Arts operations as needed.

Responsibilities Primary Responsibilities:

• Manage and set up all athletic events and seasons, annual fund accounts, and reporting in the Paciolan system.
• Act as the box office manager for all USU Athletic events and in the absence of the Director of Ticket Operations during business hours and events.
• Assist with game day operations, including football, men's and women's basketball, volleyball, soccer, and gymnastics.
• Oversee the processing, assigning, allocation, and mailing of season tickets for Utah State Football, Volleyball, Men's and Women's Basketball, and Gymnastics.

• Handle ticketing requests for away games (e.g., football and men's basketball) while ensuring compliance with NCAA and Mountain West Conference regulations. Financial Responsibilities:

• Balance daily ticket sales, process bank deposits, and complete daily reconciliations using CA authorization in Paciolan.

• Communicate daily with the controller's office regarding deposits.

• Coordinate with Big Blue (athletics development) regarding all donations. Customer Service and Team Management:

• Provide excellent customer service to stakeholders, including the Department of Athletics, Caine College of the Arts, fans, donors, and university administration.

• Assist in managing approximately 20 part-time ticket sellers.

• Serve as systems manager for the computerized ticketing and booster club systems. Administrative Support:

• Assist the Director of Ticket Operations with season ticket fulfillment.

• Provide support for other duties as assigned by the Director of Ticket Operations.

Qualifications Minimum Qualifications:

• Bachelor's degree.
• Two years of related experience.
• Experience and or knowledge of the Paciolan system.
• Experience working with NCAA ticketing or athletic/theater events.

• Reconciliation Experience Preferred Qualifications:

• Supervisory or management experience.

• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.

Required Documents Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV"

2. Cover letter to be typed/pasted at the end of your application.

Document size may not exceed 10 MB.

Advertised Salary Minimum $50,000; Commensurate with... For full info follow application link.

USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university's academic mission of learning, discovery, and engagement. USU is an Equal Opportunity employer and does not discriminate in any of its programs and activities based on race, color, religion, sex, national origin, age, genetic information, sexual orientation or gender identity/expression, disability, status as a protected veteran, or any other status protected by University policy or local, state, or federal law (https://equity.usu.edu/non-discrimination).