Job Information
Philips Services & Solutions Delivery Specialist with English in Lodz, Poland
As a Services & Solutions Delivery Specialist within the Quotes process , you act as the point of contact for Field Service Engineers and hospitals from UKI regarding the valuation of our paid maintenance and fix services. As a Services Specialist, you will ensure quality and functionality of Philips equipment to care of our customer’s needs. Manage service requests and ensure a high level of customer satisfaction on a daily basis.
Your role:
Creating quotes for time and material and managing expired quotes
Chasing customer for a PO & Accepting customer PO
Creating required Work Orders
Initiating entitlement disputes on ad-hoc customer requests
Correcting & updating quotes based on actual work performed by Field Service Engineer
Receiving, monitoring, and ensuring closure on time of all kinds of Service requests
Developing and maintaining high standards of (mainly written) communications with Customers and Service Providers
Our benefits:
Annual bonus based on performance achieved
Private medical care with the option to extend it to family members
Benefit System cards
Discount for Philips’ products
Wide variety of trainings & learning opportunities including LinkedIn Learning platform
Promotion of a healthy lifestyle in the office
Employee Assistance Program
Hybrid Model of working (2 days in the office)
You're the right fit if:
Fluent English
Professional experience in fields related to in customer service, supply chain or accounting operations would be an asset
You enjoy having direct contact with customers and keep a high standard of communication
You bring a positive "can-do" attitude and are always ready to lend a hand to others.
Comprehensive PC skills, knowledge of Excel; SAP, Salesforce would be an advantage •
The problem-solving mindset with the ability to identify improvement opportunities
Ability to multi-task and work in a fast-paced environment. Skill in prioritizing tasks required
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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