Philips Order Manager with Swedish in Lodz, Poland
In this role, you have the opportunity to
be responsible for timely and accurate processing of incoming customer orders from all Nordic retailers. Cooperate closely with Nordic customers and provide information about order confirmation, goods availability and promotions. General support to internal sales team regarding all aspects of order management proces.
You are responsible for
Direct contact with customers via mails and on the phone to provide information on order status
Process incoming orders by checking references and validating relevant information
Check availability of products and prepare delivery proposal; where needed select proposed alternatives and update order status
After Sales Management: crediting/debiting price variances, management of customer complaints and return orders
Master data management: process changes in customer master data
Price management: validate customer prices and customer classification
Maintain relations by building customer satisfaction through a customer centric mindset
Work with LEAN capabilities such as Daily Management, Continuous Improvement and Problem Solving
Follow up on daily KPIs within the area of order management/supply chain
You are a part of
Philips Personal Health Order Management Team in GBS Lodz. You will be reporting directly to Order Management Team Lead locally, with very close co-operation with market team in Nordics and other GBS teams.
To succeed in this role, you should have the following skills and experience
Min 3-5 years relevant experience in a similar position
Fluency in Swedish or Norwegian or Finnish or Danish and English is required
Good knowledge of SAP and Microsoft Office (especially Excel)
Self-driven and goal oriented with a ‘can-do’ mindset
Strong administrator skills
Very good communication skills, both verbal and written
Comfortable with a fast pace of change
Proactive and improvement orientated attitude
In return, we offer you
Annual bonus based on performance achieved
Private medical care with option to extend it to family members
Benefit System cards
Discount for Philips’ products
Relocation package applicable for people moving in from outside of Łódź region
Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there,you can also learn about our recruitment process , or find answers to some of the frequently asked questions .